Toni Epperson

• Developed and maintained strong client relationships, driving customer satisfaction and loyalty.
• Conducted market research to identify new business opportunities and trends in the the industry.
• Conducted market research to identify new business opportunities and trends in the industry.
• Collaborated with internal teams to align service offerings with client expectations and market demands.
• Implemented strategic sales initiatives that increased regional market share and expanded customer base.
• Analyzed sales metrics to refine strategies, ensuring alignment with overall company objectives for growth.
• Led negotiation efforts for high-value contracts, maximizing revenue while maintaining client satisfaction levels.
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Developed and implemented successful sales strategies to increase revenue in assigned territories.
• Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• Built strong client rapport to establish a diversified network of connections.
• Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
• Monitored competitor activities to maintain competitive advantage.
• Utilized customer feedback to identify new product opportunities and market trends.
• Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
• Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
• Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
• Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
• Developed and implemented sales strategies to increase revenue.
• Collaborated with internal teams to fulfill orders and meet customer needs
• Built relationships with customers and community to promote long term business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Achieved or exceeded company-defined sales quotas.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Met existing customers to review current services and expand sales opportunities.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Maintained current knowledge of evolving changes in the marketplace.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Presented professional image consistent with company's brand values.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Built diverse and consistent sales portfolio.
• Informed customers of promotions to increase sales productivity and volume.
• Contributed to team objectives in fast-paced environment.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Developed, maintained and utilized diverse client base.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Negotiated terms and contracts with clients to maintain profitable sales.
• Trained junior sales representatives on effective sales techniques and product knowledge, fostering team growth.
• Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
• Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
• Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
• Negotiated prices, terms of sales and service agreements.
• Consulted with businesses to supply accurate product and service information.
• Attended monthly sales meetings and quarterly sales training.
• Stayed current on company offerings and industry trends.
• Recorded accurate and efficient records in customer databases.
• Contributed to event marketing, sales and brand promotion.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Trained new employees on customer service, money handling and organizing strategies.
• Generated advertising brochures for vendor use.
• Developed and maintained strong client relationships, driving customer satisfaction and loyalty.
• Presented product solutions tailored to client needs, enhancing sales conversions and engagement.
• Collaborated with internal teams to align service offerings with client expectations and market demands.
• Implemented strategic sales initiatives that increased regional market share and expanded customer base.
• Analyzed sales metrics to refine strategies, ensuring alignment with overall company objectives for growth.
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Developed and implemented successful sales strategies to increase revenue in assigned territories.
• Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• Built strong client rapport to establish diversified network of connections.
• Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
• Monitored competitor activities to maintain competitive advantage.
• Utilized customer feedback to identify new product opportunities and market trends.
• Contributed to creating a positive working environment with a focus on team collaboration and open communication.
• Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
• Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
• Developed and implemented sales strategies to increase revenue.
• Collaborated with internal teams to fulfill orders and meet customer needs
• Built relationships with customers and the community to promote long term business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Achieved or exceeded company-defined sales quotas.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Met existing customers to review current services and expand sales opportunities.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Maintained current knowledge of evolving changes in the marketplace.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Presented professional image consistent with company's brand values.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Built diverse and consistent sales portfolio.
• Informed customers of promotions to increase sales productivity and volume.
• Contributed to team objectives in a fast-paced environment.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Developed, maintained and utilized diverse client base.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Oversaw daily office operations, ensuring efficiency and productivity across all departments.
• Developed and maintained office policies and procedures, driving consistency in operational workflows.
• Trained new staff on office systems and processes, fostering a knowledgeable team environment.
• Led initiatives to improve workplace organization, resulting in enhanced employee satisfaction and morale.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Optimized office space utilization, leading to more efficient and productive a work environment.
• Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
• Kept a high average of performance evaluations.
• Interceded between employees during arguments and diffused tense situations.
• Assisted customers in selecting trikes, enhancing overall the shopping experience.
• Demonstrated product features and benefits, increasing customer engagement.
• Managed inventory levels, ensuring product availability and organization on sales floor.
• Collaborated with team to execute promotional events, driving sales and brand visibility.
• Trained new associates on sales techniques and customer service protocols.
• Analyzed customer feedback to identify improvement areas for service delivery.
• Implemented merchandising strategies to optimize product displays, boosting impulse purchases.
• Maintained accurate records of sales transactions and inventory reports for management review.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for the sales floor by pricing or tagging.
• Helped customers locate products and checked the store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Contributed to a positive shopping environment by maintaining an organized and welcoming store appearance.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Streamlined the checkout process, significantly reducing wait times and improving customer satisfaction.
• Engaged with customers through social media platforms to promote store events and new arrivals, expanding the store reach.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during the holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of the business..
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Performed cash, card, and check transactions to complete customer purchases.

Keyed all timecards for payroll and entered all data for billing purposes.

As a Line Coordinator, I was a trainer, responsible for payroll for department as well as the attendance reporting, ordering and maintaining all supplies and raw materials needed, assisted the facilitators in their jobs.

As a Customer Service Representative, I was responsible for all ordering in my department for all of the major hospitals - as well as ensuring that orders were fulfilled properly.