Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Cooke

Oak Park,IL

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Ted Baker
Chicago, IL
09.2022 - Current
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Provided accurate information about products, prices and services.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Sales Associate

Hudson Group / Airport Management Services
Chicago, IL
08.2016 - Current
  • Sold various products by explaining unique features and educating customers on proper application.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Bartender/Crew Member

Mercury Skyline Yacht Charters
Chicago, IL
08.2016 - Current
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained list of ride services for inebriated customers to safely transport to destinations.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.

Design/Sales Consultant

The Tile Shop
Chicago, IL
12.2015 - 12.2016
  • Trained extensively to build product knowledge and best understand company and client expectations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Presented floor plans and elevations from computer-guided software and worked with clients to tailor plans to needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Escorted customers to products and pointed out complementary items to boost store sales.

Education

Design And Visual Communications

Harrington College of Design
Chicago, IL
06.2004

Associate of Arts - Commercial Arts

Ray Vogue College of Design
Chicago, IL
05.1994

Skills

  • Customer Needs Assessment
  • Relationship Selling
  • Dispute Mediation
  • Cash Handling
  • Teamwork and Collaboration
  • Merchandising
  • Inventory Control Procedures
  • Upselling Techniques
  • Customer Service

Certification

Illinois Liquor Control Commission

  • Basset Card

American Red Cross

  • Adult First Aid Certification/ CPR/AED

Timeline

Sales Associate

Ted Baker
09.2022 - Current

Sales Associate

Hudson Group / Airport Management Services
08.2016 - Current

Bartender/Crew Member

Mercury Skyline Yacht Charters
08.2016 - Current

Design/Sales Consultant

The Tile Shop
12.2015 - 12.2016

Design And Visual Communications

Harrington College of Design

Associate of Arts - Commercial Arts

Ray Vogue College of Design

Similar Profiles

CREATE PROFILE
Katherine Cooke