Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Toni Leggett

Mobile,AL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.

Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.

Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

11
11
years of professional experience
2014
2014
years of post-secondary education

Work History

Front Desk Agent

Baymont Hotel
Mobile, AL
05.2023 - 06.2025
  • Managed guest check-ins increasing satisfaction by 20%
  • Handled reservations boosting
  • Grand valley resort

  • Managed phone inquiries and reservations efficiently.
  • Greeted guests warmly upon arrival and check-in.
  • Coordinated with housekeeping to ensure room readiness.
  • Provided local area information and recommendations to guests.
  • Collaborated with team members to enhance guest satisfaction initiatives.
  • Assisted in maintaining the front desk appearance and organization.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Processed payments accurately and efficiently.
  • Maintained cleanliness of lobby area at all times.
  • Kept accurate records of guest transactions.

Cashier

Dollar Tree
Mobile, AL
01.2014 - 11.2018
  • Operated cash register, processing customer transactions efficiently and accurately.
  • Assisted customers with product inquiries and provided excellent service throughout shopping experience.
  • Managed inventory by restocking shelves and organizing merchandise for easy access.
  • Maintained cleanliness and organization of checkout area to enhance customer satisfaction.
  • Handled returns and exchanges, ensuring compliance with company policies and procedures.
  • Collaborated with team members to improve store operations and customer engagement strategies.
  • Trained new cashiers on register operations, customer service standards, and store policies.
  • Monitored cash drawer for accuracy during shifts, resolving discrepancies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Baker High School
Mobile, AL

Skills

  • Guest relations
  • Reservation management
  • Payment processing
  • Front desk operations
  • Local area knowledge
  • Time management
  • Inventory management
  • Cash handling
  • Communication skills
  • Attention to detail
  • Problem solving
  • Process improvement
  • Reservations
  • Hospitality best practices
  • Lobby oversight
  • Safety and security procedures
  • Effective planning
  • Guest services
  • Inventory oversight
  • Microsoft office
  • Clerical duties
  • Automated telephone systems

Languages

English
Full Professional

Timeline

Front Desk Agent

Baymont Hotel
05.2023 - 06.2025

Cashier

Dollar Tree
01.2014 - 11.2018

Baker High School
Toni Leggett