Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni May

East Montpelier,VT

Summary

I have extensive customer service skills and experience, due to my more than twenty five years of communicating with the public in various capacities. I am a responsible and dedicated employee who works well independently or as a team player.

Overview

22
22
years of professional experience
1
1
Certification

Work History

AOT Technician IV

State Of Vermont/AOT
Montpelier, VT
06.2018 - Current

Manage Sign Control Unit & Pavement Marking Unit:


Administer the Official Business Directional Sign (OBDS) program

Enforce Vermont’s Sign Law

Supervise two AOT Technicians


Duties include:

Monitor contract & program compliance

Audit program records/review aged receivables

Read and interpret plans

Conduct & enforce compliance reviews & investigate complaints

Inspect and maintain projects

Ability to communicate orally and write clear, concise letters

Interpret & explain statutory requirements, rules, regulations, policies & plans

Provide Support to The Travel Information Council (TIC)

Provide technical assistance on Vermont's sign law and OBDS program guidelines

Complete annual employee evaluations and sign weekly timesheets

Transportation Program Specialist III

State Of Vermont/AOT
Montpelier, VT
08.2007 - 06.2018

Manage Sign Control Unit:


Administer the Official Business Directional Sign (OBDS) program

Enforce Vermont’s sign law

Supervise one AOT technician


Duties include:

Monitor program compliance

Audit program records/review aged receivables

Conduct & enforce compliance reviews & investigate complaints

Ability to communicate orally and write clear, concise letters

Interpret & explain statutory requirements, rules, regulations, policies & plans

Review staff work

Provide Support to The Travel Information Council (TIC)

Provide technical assistance on Vermont's sign law and OBDS program guidelines

Complete annual employee evaluations and sign weekly timesheets

Tax Examiner

State Of Vermont/Tax Dept.
Montpelier, VT
03.2001 - 08.2007

Administration of the VT. Property Transfer Tax:

Review, analyze & interpret Property Transfer Tax Returns

Audit reports & perform mathematical computations

Review tax returns and taxpayers records

Knowledge of standard tax audit procedures

Responsible for training and supervision of clerical employees

Correspond with town clerks, attorneys, taxpayers and practitioners

Data Clerk

State Of Vermont/Tax Dept
Montpelier, Vermont
12.1999 - 03.2001

Data Entry on CICS and IFPS programs

Check processing, data verification and original entry

Batched returns and checks for scanning & deposits

Scanned tax returns

Opened, date stamped & distributed mail

Education

High School Diploma -

Hazen Union High School
Hardwick, VT
01.1981

Skills

Excellent Customer Service

Ability to Communicate Orally and write Clear, Concise Letters

Ability to Interpret & Explain Statutory Requirements, Rules & Regulations

Audit Program Records/Review Aged Receivables

Conduct & Enforce Compliance Reviews & Investigate Complaints

Certification

Supervising in State Government Issue Date 09/11/2018

ICS-100 Issue Date 9/11/2019 Issued by FEMA

Timeline

AOT Technician IV

State Of Vermont/AOT
06.2018 - Current

Transportation Program Specialist III

State Of Vermont/AOT
08.2007 - 06.2018

Tax Examiner

State Of Vermont/Tax Dept.
03.2001 - 08.2007

Data Clerk

State Of Vermont/Tax Dept
12.1999 - 03.2001

High School Diploma -

Hazen Union High School
Toni May