Toni Mckinley
San Bernardino,CA
Summary
Dedicated and service-oriented professional with extensive experience supporting customers, managing administrative operations, and maintaining high standards of cleanliness, safety, and hospitality. Strong background in community service roles, client communication, and multitasking in fast-paced environments. Seeking opportunities at Yaamava' Resort & Casino in positions such as Linen Room Attendant, EVS Attendant, and Charter Bus Assistant.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Lyft, Uber, Instacart, Etc.
07.2016 - Current
- - Provide exceptional customer-facing service across multiple platforms, consistently maintaining a 5-star rating with over 10,000 orders in counting.
- - Create a safe, respectful, and welcoming environment for passengers and customers, demonstrating professionalism and hospitality.
- - Assist community members with essential needs, including transportation to work, family visits, and delivery of groceries for elderly clients.
- - Manage route planning, timing, and customer schedules while adapting quickly to changing conditions.
- - Uphold integrity, customer-first service, and reliability—skills that transfer directly to Guest Services roles at Yaamava'.
Life Sales Agent
New York Life
08.2023 - 09.2025
- - Educated families on financial products through clear verbal and written communication.
- - Built trusting client relationships through active listening, consistent follow-up, and dependable service.
- - Guided clients through application processes, managed paperwork accurately, and followed compliance procedures.
- - Conducted outreach and canvassing, strengthening interpersonal communication, confidence, and customer engagement.
- - Managed approximately 30 incoming calls, emails and inquiries per day from customers.
- - Developed strong customer service skills by handling sensitive financial discussions with professionalism—valuable in guest-facing casino roles.
School Secretary
TEACH Public Schools
05.2019 - 06.2023
- - Managed student enrollment, records, cumulative files, daily attendance, and family communications.
- - Served as the first point of contact for parents and staff, delivering clear, friendly, and professional communication.
- - Assisted school leadership with scheduling, office management, and confidential administrative tasks.
- - Adapted to a small founding school environment by taking on additional duties including light cleaning, classroom support, and operational problem-solving during staff shortages.
- - Enrolled over 50 students into school, exceeding our annual quota.
- - Helped launch and support the first elementary cohort through organization, initiative, and strong attention to detail—skills aligned with facility support roles.
Education
Associate of Science - Audio Engineering
Los Angeles Film School
Los Angeles, CA01.2018
Associate of Science - Music Production
Los Angeles Film School
Los Angeles, CA12.2016
High School Diploma -
Crenshaw High Charter School
Los Angeles06.2011
Skills
- Excellent customer service and communication
- Reliable, punctual, and able to work independently
- Strong attention to detail
- Light cleaning and facility upkeep
- Time management and multitasking
- Safety awareness and professionalism
- Positive attitude and adaptability
Availability
Flexible availability including nights, weekends, and holidays.
Timeline
Life Sales Agent
New York Life
08.2023 - 09.2025
School Secretary
TEACH Public Schools
05.2019 - 06.2023
Independent Contractor
Lyft, Uber, Instacart, Etc.
07.2016 - Current
Associate of Science - Audio Engineering
Los Angeles Film School
Associate of Science - Music Production
Los Angeles Film School
High School Diploma -
Crenshaw High Charter School