Toni Mongo
Mount Laurel,NJ
Summary
Detail-oriented dispatcher with expertise in customer service, scheduling, and issue resolution. Known for effective communication and efficient service delivery, committed to enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher/Service Writer
Chicks Towing Service Inc.
Cinnaminson, NJ
01.2022 - Current
- Coordinate towing and transportation requests from clients using dispatch software, InTow.
- Communicate with drivers to ensure timely service delivery.
- Manage the scheduling of towing and transportation services to optimize efficiency.
- Assist customers with inquiries and service updates via phone and email.
- Resolve customer complaints related to service issues or delays.
- Utilize computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Track vehicles using GPS technology and provided real-time status updates as needed.
- Perform administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Schedule service appointments and managed technician assignments.
- Coordinate communication between customers and service technicians.
- Provide accurate estimates of repair costs, labor times and parts prices to customers.
- Assist with scheduling appointments for service work to be performed on vehicles.
Administrative Assistant
Lennys Towing
Delran, NJ
06.2019 - 01.2022
- Assisted with customer inquiries and provided information on services.
- Handled incoming calls and directed them to appropriate personnel.
- Organized office supplies and managed inventory levels efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Food Runner
Pic A Lilli
Shamong, NJ
09.2014 - 05.2015
- Delivered food promptly to tables while ensuring order accuracy.
- Maintained cleanliness of service areas and dining spaces throughout shifts.
- Collaborated with kitchen staff to coordinate food preparation and timing.
- Engaged with customers, providing friendly service and addressing concerns.
Education
Bachelor of Science - General Business
West Virginia University
Morgantown, WV05-2019
Skills
- Dispatch software
- GPS technology
- Service scheduling
- Customer service
- Cost estimation
- Vehicle tracking
- Communication management
- Problem solving
- Attention to detail
- Time management
- Customer relationship management
- Administrative skills
- Customer relations
- Problem-solving
Certification
Class B CDL
Timeline
Dispatcher/Service Writer
Chicks Towing Service Inc.
01.2022 - Current
Administrative Assistant
Lennys Towing
06.2019 - 01.2022
Food Runner
Pic A Lilli
09.2014 - 05.2015
Bachelor of Science - General Business
West Virginia University