Toni Powell Catrett
Dothan,AL
Summary
Proven professional with a track record of enhancing patient satisfaction at Southeast Health Medical Center through meticulous attention to detail and superior customer service. Excelled in data analysis, improving decision-making processes, and adeptly managed staff, demonstrating exceptional time management and listening skills. Achieved significant improvements in operational efficiency and patient care coordination.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Fairview Clinic
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Nursing Unit Secretary
Southeast Health Medical Center
03.2021 - 07.2024
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
- Collaborated with interdisciplinary team members to provide seamless care coordination for patients.
- Enhanced communication between nursing staff and physicians by promptly relaying critical information.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Data Analyst/Lead Dispatcher
Southeast Health Medical Center
03.2018 - 03.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patients.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Education
No Degree - Business Administration
Okaloosa Walton Community College
Fort Walton Beach, FLNo Degree - Business Administration And Management
Troy University
DothanSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Microsoft Excel proficiency
- Payroll processing
- Adaptable to change
- Patient confidentiality
- Scheduling appointments
- Healthcare compliance
- Data analysis
- Staff management
Timeline
Front Desk Receptionist
Fairview Clinic
07.2024 - Current
Nursing Unit Secretary
Southeast Health Medical Center
03.2021 - 07.2024
Data Analyst/Lead Dispatcher
Southeast Health Medical Center
03.2018 - 03.2021
No Degree - Business Administration
Okaloosa Walton Community College
No Degree - Business Administration And Management
Troy University
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