Toni Reid-Williams
Specialized Dispatcher
Jamaica,NY
Summary
Knowledgeable Public Safety Dispatcher with excellent decision-making skills in emergency situations. Passionate individual with well-developed talents in maintaining records, overseeing radio communications and effectively calming callers on the line. Communicative Public Safety Dispatcher known for always handling crisis situations with composure and a focused 911 Dispatcher bringing 30 years of experience in field.
Overview
30
30
years of professional experience
Work History
Public Safety Dispatcher
Rochdale Village
Jamaica, NY
06.2022 - Current
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
Specialized City-Wide Dispatcher
New York City Police Department
Brooklyn, New York
05.2001 - 04.2015
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
Police Communications Dispatcher
City of Richmond Virginia Police Department
Richmond, VA
06.1999 - 03.2001
- Assigned personnel to respond to various incident types such as traffic collisions, medical aid requests, burglaries, disturbances.
- Coordinated with other law enforcement agencies to provide assistance during high priority events or incidents.
- Monitored radio frequencies to ensure proper communication between police officers in the field and dispatch staff.
- Verified that responding officers had arrived at scene safely by confirming their 10-codes via radio transmissions.
- Entered data into computer systems used for tracking information related to police operations.
- Utilized standard operating procedures while providing services during emergency situations.
- Conducted research using specialized databases such as NCIC, CLEAN, WACIC.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Provided support services such as warrant checks and background searches for officers in the field upon request.
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
Advanced EMT
New York City Fire Department Fdny
The Bronx, NY
07.1989 - 06.1999
- Assessed and treated patients with a wide range of medical conditions, including cardiac arrests and trauma.
- Provided initial care for emergency situations, such as administering oxygen, splinting fractures and providing basic life support.
- Transported patients to hospitals or other medical facilities in accordance with protocols.
- Maintained patient records and wrote detailed reports on treatments provided.
- Performed daily equipment checks and restocked supplies as necessary.
- Communicated with dispatchers to ensure appropriate response times for calls.
- Responded quickly to emergency calls while maintaining composure under pressure.
- Provided pre-hospital care services in order to stabilize patients prior to transport.
- Monitored vital signs including pulse rate, respiration rate, temperature, blood pressure and oxygen saturation levels.
- Utilized advanced airway management techniques such as endotracheal intubation when required.
- Administered medications according to established protocols.
- Documented all activities in accordance with department policies and standards.
- Participated in continuing education courses to stay up-to-date on current practices.
- Ensured compliance with local laws governing EMS operations.
- Assessed emergency situations and prioritized medical care for patients.
- Remained level-headed and proactive during emergency situations.
- Evaluated patients' medical status and monitored vital signs during transit.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Performed standard testing and administered medication to manage care in field and in transit.
- Immobilized patients for transport using backboard or other spinal mobilization.
Education
Some College (No Degree) - NYS Advanced Emergency Medical Certification
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Incident documentation
- Geographical knowledge
- Information Gathering
- Records Management
Affiliations
Urban Gardening
Ethnical Fashion
Community Homelessness Advocate
Accomplishments
Associate Worthy Matron of The Order of Eastern Stars under the Jurisdiction Mystic Tie Grand Lodge of NY
References
References available upon request.
Timeline
Public Safety Dispatcher
Rochdale Village
06.2022 - Current
Specialized City-Wide Dispatcher
New York City Police Department
05.2001 - 04.2015
Police Communications Dispatcher
City of Richmond Virginia Police Department
06.1999 - 03.2001
Advanced EMT
New York City Fire Department Fdny
07.1989 - 06.1999
Some College (No Degree) - NYS Advanced Emergency Medical Certification
LaGuardia Community College of The City University of New York
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