Toni Salazar
Retail Management
Katy,TX
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dick Sporting Goods
Katy, TX
07.2018 - 06.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Compiled financial data to comply with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided BI-weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Front End Supervisor
Babies "R" Us
Katy, TX
02.2015 - 12.2016
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash drawers 8 checkout stations to verify adequate cash supply.
- Promoted importance of security and customer tracking to minimize store losses.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Morton Ranch High School
Katy, TX 05.2015 - 05.2015
Skills
Order management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Store Manager
Dick Sporting Goods
07.2018 - 06.2022
High School Diploma -
Morton Ranch High School
05.2015 - 05.2015
Front End Supervisor
Babies "R" Us
02.2015 - 12.2016