Toni Sanchez
San Bernardino,CA
Summary
Dedicated professional with 2 years of experience in customer-centric roles, seeking a position in Customer Service. Proven ability to manage front desk operations, process payments, and provide friendly customer interactions from roles at Kids Kastle and Riverside Resort and Casino. Skilled in handling incoming calls, coordinating with staff to fulfill requests, and maintaining account information.
Overview
10
10
years of professional experience
Work History
Caregiver
IHSS Public Authority
San Bernardino, California
03.2022 - Current
- Assisted clients with daily living activities while ensuring safety and comfort, enhancing overall well-being.
- Developed personalized care plans by collaborating with healthcare professionals, improving client satisfaction and outcomes.
- Monitored client health conditions and reported changes to relevant parties, facilitating timely medical interventions.
- Trained new caregivers on best practices and safety protocols, contributing to improved service quality and compliance.
Courtesy Clerk
Ralphs
San Bernardino, CA
11.2021 - 05.2023
- Efficiently managed inventory by restocking items to ensure smooth operations and customer satisfaction.
- Demonstrated exceptional organizational skills in bagging groceries and maintaining cleanliness by returning carts and unattended items to their respective places.
- Provided exceptional customer service by assisting shoppers with inquiries and ensuring a positive shopping experience.
- Developed strong communication skills by engaging with diverse customers, fostering a welcoming atmosphere in the store.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
Front Desk
Kids Kastle
Laughlin, NV
01.2017 - 06.2017
- Managed administrative tasks including handling of payments, processing receipts, maintaining accurate financial records, and providing customers with accurate bills and change.
- Cultivated a positive customer service experience by engaging in friendly interactions, answering queries, and efficiently handling check-in procedures.
- Enhanced security measures by attentively monitoring surveillance systems and ensuring adherence to established protocols.
- Streamlined communication by receiving incoming calls, coordinating with team members, and directing customers to the appropriate personnel, while effectively conveying company policies and procedures.
Receptionist
Riverside Resort and Casino
Laughlin, NV
02.2016 - 06.2016
- Managed a multi-line telephone system to effectively direct incoming calls and ensured efficient service for visitors through welcoming and accurate guidance to relevant personnel.
- Maintained customer accounts by updating and recording critical information, furthering client satisfaction and company efficiency.
- Provided comprehensive administrative support to team members, including document organization, schedule management, and handling of various correspondence tasks.
- Played a pivotal role in maintaining office security by screening visitors for proper identification and verifying the purpose of their visit, ensuring a secure and professional environment.
Education
Certification - Medical Billing And Coding
Coursera
01.2026 - 03.2026
Emergency Medical Services -
Chaffey College
Rancho CucamongaChild Development -
Chaffey College
Rancho CucamongaHigh School Diploma -
Adult Education
Las VegasSkills
- Problem Analysis and Problem Solving
- Organization Skills
- Customer Service Orientation
- Adaptability
- Ability to Work Under Pressure
- Ability to Work Effectively in a Team Environment
- Technology Proficiency
- Detail Oriented
- Excellent Communication Skills
- Ability to Multitask and Prioritize
- Customer Service
- Time Management
- Early Childhood Education
- Childcare
- Special Needs
- Toddler Care
- Special Education
- Infant Care
- Babysitting
- Experience With Children
- Client care
- Personalized care plans
- Customer service
- Schedule management
- Administrative support
- Communication skills
- Emergency response
- Surveillance monitoring
Timeline
Certification - Medical Billing And Coding
Coursera
01.2026 - 03.2026
Caregiver
IHSS Public Authority
03.2022 - Current
Courtesy Clerk
Ralphs
11.2021 - 05.2023
Front Desk
Kids Kastle
01.2017 - 06.2017
Receptionist
Riverside Resort and Casino
02.2016 - 06.2016
Emergency Medical Services -
Chaffey College
Child Development -
Chaffey College
High School Diploma -
Adult Education