Summary
Overview
Work History
Education
Skills
Websites
Technical Tools And Platforms
Certification
References
Timeline
Generic

Toni Sossomon

Franklinton,NC

Summary

Results-oriented Business Systems Analyst with demonstrated success at EY Dignari, thriving in Agile methodologies and effective stakeholder communication.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Systems Analyst

EY Dignari
07.2023 - Current
  • Company Overview: U.S. Federal Agency (Remote)
  • Collaborate with federal stakeholders, product owners, developers, and QA teams to collect, analyze, and document business, functional, and technical requirements to support digital modernization initiatives.
  • Develop Agile documentation including user stories and detailed business process documentation for Agile development teams.
  • Build Confluence knowledge bases with workflows, system architecture diagrams, SOPs, and onboarding materials.
  • Lead Agile ceremonies such as sprint planning, backlog grooming, retrospectives, and daily standups; resolve blockers and align priorities with stakeholders.
  • Perform impact, risk, and change assessments across interconnected legacy and cloud systems.
  • Support UAT and validate outcomes and ensure system functionality aligns with documented business rules.
  • Use JIRA dashboards to track sprint progress, user story status, and backlog health.
  • Introduced reusable Agile templates, increasing efficiency and improving sprint velocity by 15%.
  • U.S. Federal Agency (Remote)

Technical Business Analyst

Experis
04.2022 - 12.2022
  • Company Overview: Municipal Government (Hybrid)
  • Analyzed requirements and translated them into technical specifications, process flows, and system integrations for Smart City and IoT infrastructure projects.
  • Documented business rules, user interface requirements, and backend logic using Salesforce and Cloud Coach.
  • Conducted and managed User Acceptance Testing (UAT); logged defects, monitored test progress, and ensured defect resolution.
  • Municipal Government (Hybrid)

Technical Business Analyst

RegEd, Inc.
Morrisville, USA
04.2016 - 04.2022
  • Company Overview: Morrisville, NC
  • Led Agile projects for SaaS-based compliance and regulatory platforms for financial clients.
  • Produced BRDs/FRDs, user stories, test cases, and maintained JIRA dashboards for sprint tracking.
  • Provided data analysis and reporting via Excel (VLOOKUP, pivot tables, formulas).
  • Worked with product and QA teams to develop Statements of Work (SOWs) and validate solution scope.
  • Managed budgets and IT cost analysis, contributing to resource optimization and strategic planning.
  • Acted as Scrum Team Member, ensuring cross-functional alignment and delivery.
  • Morrisville, NC

Product Support Analyst

RegEd, Inc.
Morrisville, USA
04.2013 - 04.2016
  • Company Overview: Morrisville, NC
  • Provided Tier 2 technical support for enterprise clients, troubleshooting software, database, and configuration issues.
  • Reduced ticket volume by refining JIRA workflows and identifying systemic issues in client onboarding and product deployment.
  • Maintained compliance with data privacy and IT policies.
  • Morrisville, NC

Senior IT Specialist

Koniag Development Corp.
Durham, USA
04.2009 - 04.2013
  • Company Overview: U.S. Federal Agency | Durham, NC
  • Delivered Tier 1 and Tier 2 IT support in a secure government environment.
  • Managed troubleshooting for VPN, server, software, and network issues.
  • Used CAPRS ticketing system and escalated high-priority incidents to SSA and vendor partners.
  • U.S. Federal Agency | Durham, NC

Education

Bachelor of Arts - Graphic Design

Savannah College of Art And Design
Savannah, GA
05-2000

Skills

  • Business analysis and systems analysis
  • Agile methodologies
  • Project delivery and management
  • Requirements elicitation and documentation
  • User stories and acceptance criteria
  • Software development lifecycle (SDLC)
  • User acceptance testing (UAT)
  • Data analysis and SQL
  • Workflow diagrams and use cases
  • Stakeholder communication and facilitation
  • JIRA and Confluence expertise
  • Microsoft 365 applications
  • Salesforce administration
  • Cloud Coach proficiency
  • Power BI and Power Automate skills
  • ITIL framework knowledge
  • ServiceNow experience
  • Standard operating procedures (SOPs)
  • Statements of work (SOWs)
  • Knowledge base management
  • Federal IT compliance and security standards

Technical Tools And Platforms

  • Agile & Collaboration: JIRA, Confluence, SharePoint, Microsoft Teams
  • CRM & Cloud: Salesforce, Cloud Coach, Microsoft Dynamics
  • Data & Automation: Excel, Power BI, Power Automate, Basic SQL
  • IT Support & Ticketing: ServiceNow, CAPRS, ITSM Tools
  • Document Management: Microsoft 365 Suite, Google Workspace

Certification

  • Scrum Master Certified (SMC) – ScrumStudy, 2023
  • Scrum Fundamentals Certified (SFC) – ScrumStudy, 2023
  • Six Sigma Yellow Belt – 2024
  • Negotiation Associate (NCN-A) – 2024
  • Member, International Institute of Business Analysis (IIBA), 2025

References

References available upon request.

Timeline

Business Systems Analyst

EY Dignari
07.2023 - Current

Technical Business Analyst

Experis
04.2022 - 12.2022

Technical Business Analyst

RegEd, Inc.
04.2016 - 04.2022

Product Support Analyst

RegEd, Inc.
04.2013 - 04.2016

Senior IT Specialist

Koniag Development Corp.
04.2009 - 04.2013

Bachelor of Arts - Graphic Design

Savannah College of Art And Design

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Toni Sossomon