Toni Staggers
Valley City
Summary
Results-driven Assistant Manager leads shifts to meet company objectives. Establishes clear guidelines and enforces policies to ensure staff satisfaction and goal alignment. Demonstrates strong relationship-building, multitasking, and decision-making skills while maintaining flexibility to accommodate varying work schedules.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Assistant Manager
Five Guys
Buckhead
01.2025 - 01.2026
- Assisted in managing daily restaurant operations and staff scheduling.
- Supported team in maintaining high standards of service and cleanliness.
- Trained new employees on customer service and food safety protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Contributed to a positive work environment through effective communication and teamwork.
Assistant Manager
Low country steak
Buckhead
08.2023 - 12.2024
- Assisted in managing daily restaurant operations and staff scheduling.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Supported team in maintaining high standards of service and cleanliness.
- Trained new employees on customer service and food safety protocols.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
Administrative Assistant
GEICO
Macon
08.2019 - 07.2023
- Managed scheduling and coordination of meetings for department leadership.
- Prepared and organized documents for internal and external communications.
- Assisted with onboarding new employees by providing training materials.
- Developed and maintained filing systems for efficient document retrieval.
- Maintained office supplies inventory and submitted restock requests regularly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Assistant Manager
Papa John's Pizza
Bonaire
05.2014 - 07.2019
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science - Counseling Psychology
Central Georgia Technical College
Macon, GA 08.2016 - 05.2019
Northside High School
Warner Robins, GASkills
- Experience in Food and beverage management
- Food safety protocols
- SOP knowledge
- Operational management
- Sales growth
- Sales forecasting
- Sales reporting
- Sales monitoring
- Customer relationship management (CRM)
- Vendor relationship management
- Consulting
- Marketing tactics
- Employee performance evaluation
- Employee scheduling
- Scheduling coordination
- Document organization
- Time management
- Multitasking and organization
- Negotiation
- Policy enforcement
- Workplace safety compliance
- Microsoft office expertise
- Problem solving
- Customer service
- Corporate social responsibility
Accomplishments
- Performance bonuses
- Career advancement
- Leadership pin 2015
- Employee of the month
References
References available upon request.
Timeline
Assistant Manager
Five Guys
01.2025 - 01.2026
Assistant Manager
Low country steak
08.2023 - 12.2024
Administrative Assistant
GEICO
08.2019 - 07.2023
Associate of Science - Counseling Psychology
Central Georgia Technical College
08.2016 - 05.2019
Assistant Manager
Papa John's Pizza
05.2014 - 07.2019
Northside High School