Tonia Benedict
Denver,CO
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Leader
King Soopers
Golden, CO
08.2025 - Current
- Assisted in daily store operations, ensuring high standards of customer service.
- Implemented promotional displays, driving product visibility and sales engagement.
- Developed schedules for staff shifts, optimizing workforce deployment during peak hours.
- Resolved customer inquiries and complaints promptly to maintain high service standards.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
Fuel Center Manager
King Soopers
Lakewood, CO
12.2024 - 08.2025
- Managed daily fuel center operations to ensure compliance with safety and operational standards.
- Trained new staff on fuel dispensing procedures and customer service protocols.
- Implemented loss prevention strategies to minimize shrinkage and optimize profitability.
- Conducted regular inspections of equipment to ensure functionality and safety compliance.
- Enhanced customer experience by addressing inquiries and resolving issues promptly.
Front End Manager
King Soopers
Edgewater, CO
05.2022 - 12.2024
- Supervised daily front-end operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored team members on best practices for customer interaction and checkout processes.
- Implemented process improvements that enhanced checkout speed and reduced customer wait times.
- Managed cash handling procedures, maintaining accuracy in transactions and balancing tills at shift end.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Floral Manager
King Soopers
Golden, CO
09.2021 - 05.2022
- Oversaw floral department operations, ensuring quality standards and timely product availability.
- Trained and mentored staff on floral design techniques and customer service excellence.
- Developed and implemented merchandising strategies to enhance product displays and drive sales.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
Store Administrative Assistant
King Soopers
Wheat Ridge, CO
02.2020 - 09.2021
- Led recruitment initiatives, enhancing candidate sourcing and selection processes.
- Streamlined onboarding procedures, reducing time to productivity for new hires.
- Analyzed hiring metrics to identify trends and improve talent acquisition strategies.
- Collaborated with department heads to align staffing needs with organizational goals.
- Processed payroll for employees, ensuring compliance with regulations and accuracy in transactions.
- Managed payroll discrepancies, providing timely resolutions to maintain employee satisfaction.
Front End Manager
King Soopers
Littleton, CO
01.2016 - 02.2020
- Led front-end operations, ensuring efficient customer service and workflow management.
- Trained and mentored staff on best practices for cash handling and customer engagement.
- Implemented strategies to enhance checkout efficiency, reducing wait times for customers.
- Collaborated with management to optimize inventory processes at the front end.
- Oversaw cashier operations, bookkeeping, service desk, and fuel.
Assistant Front End Manager
King Soopers
Golden, CO
08.2015 - 01.2016
- Assisted in training and mentoring new team members on customer service standards.
- Coordinated daily front-end operations to ensure seamless customer experiences.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Managed scheduling for front-end staff to optimize coverage during peak hours.
Customer Service Clerk/Assistant Bookkeeper
King Soopers
Golden, CO
12.2012 - 08.2015
- Process customer transactions efficiently using POS systems and cash handling procedures.
- Resolve customer inquiries and issues, ensuring high levels of satisfaction and service quality.
- Collaborate with team members to maintain store organization and product availability.
- Assist in training new staff on customer service protocols and operational procedures.
- Conduct regular audits of cash registers to ensure accuracy in financial transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
GED
Denver,COSkills
- Customer relationships
- Store operations
- Team management
- Team development
- Task delegation
- Recruiting and hiring
Timeline
Assistant Store Leader
King Soopers
08.2025 - Current
Fuel Center Manager
King Soopers
12.2024 - 08.2025
Front End Manager
King Soopers
05.2022 - 12.2024
Floral Manager
King Soopers
09.2021 - 05.2022
Store Administrative Assistant
King Soopers
02.2020 - 09.2021
Front End Manager
King Soopers
01.2016 - 02.2020
Assistant Front End Manager
King Soopers
08.2015 - 01.2016
Customer Service Clerk/Assistant Bookkeeper
King Soopers
12.2012 - 08.2015
GED -
GED