Summary
Overview
Work History
Education
Skills
Timeline
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Tonia Ragland

Columbia,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Verizon Wireless
05.2010 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.

Teacher's Assistant

Charlotte Mecklenburg School System
08.2004 - 06.2009
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Education

Bachelor of Science - Human Services

Capella University
Minneapolis, MN

Skills

  • Administrative and Office Support
  • Document Control
  • Customer Retention Strategies
  • Team Development
  • Active Listening
  • Customer Relationship Management
  • Customer Account Management
  • Problem-Solving Ability

Timeline

Customer Service Representative

Verizon Wireless
05.2010 - 08.2023

Teacher's Assistant

Charlotte Mecklenburg School System
08.2004 - 06.2009

Bachelor of Science - Human Services

Capella University

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Tonia Ragland