Tonia Riley
Loudonville,OH
Summary
Dynamic Patient Coordinator with proven success at Cincinnati Eye Institute, enhancing front office efficiency and customer satisfaction. Skilled in insurance verification and electronic records management, I excel in multitasking and maintaining patient confidentiality. My proactive approach and attention to detail have consistently improved operational workflows and patient experiences.
Overview
27
27
years of professional experience
Work History
Patient Coordinator
Cincinnati Eye Institute
06.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Reservation Manager
Trident Marketing
04.2015 - 05.2024
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
- Streamlined the reservations process for improved guest experience and increased booking rates.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
Production Assistant
National Patent Analytical Systems
08.1998 - 04.2013
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
Education
High School Diploma -
Madison Comprehensive High School
Mansfield, OH06-1991
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Healthcare industry
Timeline
Patient Coordinator
Cincinnati Eye Institute
06.2024 - Current
Reservation Manager
Trident Marketing
04.2015 - 05.2024
Production Assistant
National Patent Analytical Systems
08.1998 - 04.2013
High School Diploma -
Madison Comprehensive High School
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