TONIA SNIDER
M. Shapiro Real Estate
West Bloomfield,MI
1
Certification
29
years of professional experience
Experienced Property & Operations Leader with over 20 years in managing residential and hospitality properties, including Section 8 and affordable housing. Expertise in financial management, vendor relations, team development, and project management. Focused on optimizing operations, ensuring compliance, and enhancing tenant satisfaction across diverse properties.
Work History
Property Manager
3 MonthsExecutive Assistant
2 Years 8 Months- Support owner with a wide range of administrative tasks, including payroll, accounts payable/receivable, scheduling appointments, answering phones, drafting contracts, and managing email correspondence.
- Coordinated and scheduled contractors and workers for various maintenance and construction projects, ensuring timely completion and resource allocation.
- Assisted in recruitment, hiring and onboarding processes.
Events Staff/Monitor
1 Year 10 Months- Monitored community events, community building rentals such as baby showers, weddings, holidays, birthday parties, exercise classes, etc. Team clean up and setting up for city events as well as working those events.
Business Owner
1 Year 1 Month- Small crew of 3
- Cleaning contract with multifamily apartment communities. Cleaned apartments, single family homes and offices.
Project Manager/Director of Leasing Operations
1 Year 3 Months- Streamlined property listing processes and led response times, enhancing rental occupancy across single-family homes, condos, townhomes, and apartments.
- Coordinated property tours and move-in readiness walkthrough for prospective tenants across Detroit, Southfield and surrounding areas, ensuring a welcoming experience.
- Managed maintenance requests and collaborated with teams to resolve tenant issues promptly, strengthening tenant relationships.
- Analyzed market trends, rental pricing strategies, improving competitive positioning and occupancy rates.
- Scheduled and managed professional photo shoots for rental properties, optimizing listings across multiple online platforms to attract prospective tenants.
- Implemented a digital lease application tracking system, accelerating approval processes and improving tenant onboarding efficiency.
- Managed Section 8 lease renewals, coordinating with tenants, landlords, housing authorities and inspectors to ensure compliance and timely submissions.
Property Manager
13 Years- Best Overall Performance Award 2021
- Maintained strong relationships with residents, vendors, and contractors, achieving a 95% resident satisfaction rate through timely service delivery and proactive communication.
- Analyzed multi-million-dollar budgets and financial reports, implementing cost-saving measures that reduced expenses by 15% and improved overall property profitability.
- Implemented systems to reduce tenant delinquency by 20%, ensuring long-term financial profitability.
- Recruited, trained and managed high-performing team, increasing employee retention by 30% and improving operational efficiency.
- Oversaw all financial operations, including AP/AR, petty cash, billing, and collections, maintaining 100% compliance with company policies and audit standards.
- Conducted annual audits of tenant files and property operations, ensuring accuracy, completeness, and compliance with company policies.
- Conducted property inspections and audits, ensuring adherence to lease agreements, safety regulations, and maintenance standards, resulting in zero compliance violations.
- Coordinated maintenance, turnover repairs, and contractor scheduling, reducing unit vacancy time by 25% and ensuring units were tenant-ready on schedule and within budget.
- Developed and executed marketing initiatives that boosted occupancy rates by 10%, driving higher property revenue.
- Collected and evaluated vendor bids annually, improving service quality while reducing costs by 12%.
- Generated and analyzed operational and financial reports, including daily/weekly updates and monthly performance reports, driving data-informed strategic decisions.
- Assisted with payroll and onboarding processes, maintaining accuracy and policy compliance for all new hires
- Maintained a 94% or above in occupancy.
Assistant Property Manager
2 Years 11 Months- Assisted in training and mentoring new leasing agents, improving team performance and morale.
- Streamlined leasing processes, boosting tenant acquisition rates.
- Developed marketing campaigns to drive lead generation and engagement.
- Maintained positive resident relations, reinforcing community trust and loyalty.
- Conducted collection calls, ensuring timely rent payments and resolving account issues.
- Managed administrative duties, maintenance requests, resident inquiries, unit tours, and rental application processing.
Executive Assistant/Contractor
6 Years 5 Months- Support owner with a wide range of administrative tasks, including payroll, accounts payable/receivable, scheduling appointments, answering phones, drafting contracts, and managing email correspondence.
- Coordinated and scheduled contractors and workers for various maintenance and construction projects, ensuring timely completion and resource allocation.
- Assisted in recruitment, hiring and onboarding processes.
- Participated in all aspects of general contracting, including drywall replacement and repair, painting, maintenance, cleaning, plumbing, and vinyl floor replacement.
Property Manager
5 Years 10 Months- Managed daily operations of storage and truck rental services, overseeing maintenance, housekeeping, and customer service to ensure facility efficiency.
- Oversaw and performed U-haul truck rental operations, ensuring accurate transactions and timely customer support.
- Created and executed contractual agreements with customers for storage units, ensuring compliance and customer satisfaction.
- Initiated and managed auctions for abandoned storage items, maximizing recovered revenue.
- Networked with local businesses and Chamber of Commerce to expand customer base and increase revenue opportunities.
- Networked with local businesses, Chamber of Commerce to expand customer base and drive additional revenue.
- Assisted with marketing to generate new revenue and increase occupancy of storage units.
- Responded to all customer inquiries promptly, maintaining high levels of customer satisfaction.
- Contracted maintenance repairs and vendor services.
Property Manager/Assistant Manager/Leasing Manager
5 Years 3 MonthsEducation
Associate Degree - Business Management
Skills
AMSI
Entrata
Resident Works
Yardi
Yardi Voyager
OPS
Real Page
Lead2Lead
Blue Moon
LRO
CRM
Appfolio
One-Site
Google Drive
Social Media platforms
1st Advantage
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Publisher
Quickbooks
RentPath
Affordable Housing
Public Housing Commissions
Certification
- Fair Housing Training (2011 - 2024)
- CAM (Certified Apartment Manager)
- CAPS (Certified Apartment Property Supervisor)
- Michigan Institute of Real Estate - Southfield, MI
- Michigan Notary Public - 2023
- Business Owner - Sunshine Cleaning LLC
Timeline
Property Manager
M. Shapiro Real Estate
02.2026 - 05.2026Read More
Executive Assistant
Cj's Maintenance LLC
04.2023 - 12.2025Read More
Business Owner
Sunshine Cleaning LLC
02.2023 - 03.2024Read More
Events Staff/Monitor
City of Wixom
08.2022 - 06.2024Read More
Project Manager/Director of Leasing Operations
Zest Property Management
11.2021 - 02.2023Read More
Assistant Property Manager
Element National Management
03.2011 - 02.2014Read More
Property Manager
Element National Management
03.2008 - 03.2021Read More
Executive Assistant/Contractor
Cj's Maintenance LLC
04.2002 - 09.2008Read More
Property Manager
Pogoda Management Companies
04.2002 - 02.2008Read More
Property Manager/Assistant Manager/Leasing Manager
Edward Rose and Sons
01.1997 - 04.2002Read More
SchoolCraft College
Associate Degree from Business Management
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