Tonia Graham
Summary
Dynamic, professional manager with a successful track record of achievement. Excellent client relationship-builder and project manager with extensive network of business contacts. Unique experience in and knowledge of oil, natural gas and electricity industries and their related new technologies, contracts, vendors and business practices.
Overview
33
33
years of professional experience
Work History
Sr. Project Manager
PECO
Philadelphia, PA
08.2020 - 06.2022
- Led Customer Liaison Team of six contractors to ensure all customer issues were addressed and resolved in a timely fashion which resulted in 50% reduction in project delays
- Reviewed capital projects totaling $890M of projects to identify and deploy appropriate risk management strategies
- Key team member that implemented a new Planned Outage Notifications System which enhanced customer communication channels
Sr. Program Manager
PECO
Philadelphia, PA
12.2014 - 07.2020
- Managed $22M contract for electrical line maintenance to improve service reliability
- Lead role in creation of business plan that secured $30M in funding to mitigate the Emerald Ash Borer infestation
- Emergency Response Team Lead for the Vegetation Management Storm Room
- Created award program for excellent customer service provided by PECO's contractors
Sr. Customer Service Supervisor
PECO
Philadelphia, PA
01.2010 - 11.2014
- Managed 28 employees in dynamic customer care center
- Led team that automated of operations reports and dashboards
- Created and executed six-week Billing Training Program including new job aides to prepare employees for major business transition
Sr. Key Account Executive
PECO
Philadelphia, PA
01.2005 - 01.2010
- Managed $100M industrial and national accounts portfolios
- Led team that developed and updated 85 documents to ensure smooth transition to new customer and billing management system
- PECO representative for Edison Electric Institute (EEI) Key Accounts Steering Committee for three years
Sr. Gas Supply and Transportation Analyst
PECO
Philadelphia, PA
01.2002 - 01.2005
- Managed $400M natural gas supply portfolio ensuring system reliability while maximizing asset optimization
- Interfaced with pipeline operators and gas suppliers to ensure the gas supply portfolio balanced
Sr. Account Executive
PECO
Philadelphia, PA
11.2000 - 10.2001
- Managed $45M portfolio for all hospital and healthcare facilities in five-county service territory and was recognized as Sales and Customer Service Account Executive of the Year
Market Manager
PECO
Philadelphia, PA
01.2000 - 10.2000
- Created and launched new product utilizing Automated Meter Reading technology for enterprise energy management clients
- Implemented strategic alliances with technology partners allowing more accurate and complete market and competitor analysis saving $2M in research costs
Sr. Sales Consultant, Market Research Consultant
C3 Communications
Austin, TX
01.1997 - 12.1999
- Doubled customer sales in first nine months by securing first federal government contract
- Created new sales management database and trained salesforce
- Managed trade shows and delivered presentations at target market industry gatherings
Marketing Program Coordinator, Economic Development Specialist, Market Research Analyst
Southwestern Electric Power Company
Shreveport, LA
07.1993 - 01.1997
- Developed and managed multi-state residential and commercial energy efficiency programs which resulted in record dollar sales for multiple years
- Created innovative sales program that increased sales 13% in first year (50% above target)
- Designed and implemented a new sales training program that was adopted companywide
Landman, Land Analyst
SHELL OIL COMPANY
Houston, TX
06.1989 - 04.1992
- Secured $6.3M in oil and gas leases of through eleven contracts including 10,000 acres in two years
- Identified and successfully secured leases from 375 out of possible 420 mineral right owners in targeted territory for natural gas drilling
- Negotiated sale of Shell Oil mud facility avoiding dismantling and clean-up charges which saved company $800K
Education
M. B. A - Management
LOUISIANA STATE UNIVERSITY
B. S - Marketing
LOUISIANA TECH UNIVERSITY
M. A - Industrial/Organizational Psychology
LOUISIANA TECH UNIVERSITY
Skills
- Project Management
- Contract Management
- Account Management
- Team Leadership
- Client Relationship Building
- Marketing and Sales
- Organizing and Planning
- Budgeting and Forecasting
Certifications and Awards
- ISA Certified Arborist
- Certified in Energy Procurement
- Cherry E. Cooper Memorial Community Service Award
- Network of Exelon Women, founding member, President, 2002- 2004
- Highest Employee Satisfaction for Care Center, 2012-2014
Timeline
Sr. Project Manager
PECO
08.2020 - 06.2022
Sr. Program Manager
PECO
12.2014 - 07.2020
Sr. Customer Service Supervisor
PECO
01.2010 - 11.2014
Sr. Key Account Executive
PECO
01.2005 - 01.2010
Sr. Gas Supply and Transportation Analyst
PECO
01.2002 - 01.2005
Sr. Account Executive
PECO
11.2000 - 10.2001
Market Manager
PECO
01.2000 - 10.2000
Sr. Sales Consultant, Market Research Consultant
C3 Communications
01.1997 - 12.1999
Marketing Program Coordinator, Economic Development Specialist, Market Research Analyst
Southwestern Electric Power Company
07.1993 - 01.1997
Landman, Land Analyst
SHELL OIL COMPANY
06.1989 - 04.1992
M. B. A - Management
LOUISIANA STATE UNIVERSITY
B. S - Marketing
LOUISIANA TECH UNIVERSITY
M. A - Industrial/Organizational Psychology
LOUISIANA TECH UNIVERSITY
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