Toni Ann Dawes
Poughkeepsie,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and has vast experience in guest relation and interaction.
Overview
16
16
years of professional experience
Work History
Home Aide
Private Entity
04.2023 - Current
- Safeguarded the privacy of clients by maintaining strict confidentiality regarding personal information, medical records, and care plans.
- Contributed to a positive atmosphere for clients by creating engaging activities focused on cognitive stimulation, physical exercise, or relaxation techniques.
- Assisted in patients'' recovery process with physical therapy exercises prescribed by medical professionals.
Server
Snowbird Corporation/Aerie Restaurant
01.2017 - Current
- AM server at the Aerie restaurant, which includes buffet and table service.
Inn Manager
Henry Hotels LLC
03.2022 - 01.2023
- Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
- Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
- Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
- Streamlined daily operations by effectively managing staff schedules, inventory levels, and room reservations.
Server
Grand Hotel
05.2009 - 04.2016
- Provided excellent formal table service, banquet service and casual dining experience to ensure guest satisfaction.
Barista/Server
Snowbird Corporation/Atrium restaurant
11.2012 - 04.2013
- Barista and waitperson duties completed which included attending to guest needs in dining room, cashiering and assisting with espresso bar.
Customer Care Agent
Digicel JAMAICA
09.2008 - 05.2009
- Provided informed answers to customer queries assisted with issues and resolved caller complaints.
Education
Certification in Events Planning -
Caribbean Institute of Media and Communication
03.2010
Bachelor of Science, Hospitality and Tourism Management - Food and Beverage Management
University of Technology / University of the West Indies
05.2008
Skills
- Communication abilities
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Call center experience
- Scheduling
References
- Joudian Bookal - Manager Henry Hotels LLC
Bar Harbor, Maine
207 288 5721
- Shireen G Scott - Current client for HHA
Wappinger Falls, NY
845 632 1977
Timeline
Home Aide
Private Entity
04.2023 - Current
Inn Manager
Henry Hotels LLC
03.2022 - 01.2023
Server
Snowbird Corporation/Aerie Restaurant
01.2017 - Current
Barista/Server
Snowbird Corporation/Atrium restaurant
11.2012 - 04.2013
Server
Grand Hotel
05.2009 - 04.2016
Customer Care Agent
Digicel JAMAICA
09.2008 - 05.2009
Certification in Events Planning -
Caribbean Institute of Media and Communication
Bachelor of Science, Hospitality and Tourism Management - Food and Beverage Management
University of Technology / University of the West Indies
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