Toniette Dickison
Store Manager
Charlotte,North Carolina
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager
Aldi Foods
Charlotte, NC
08.2003 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Completed point of sale opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Rotated merchandise and displays to feature new products and promotions.
- Introduced new methods, practices and systems to reduce turnaround time.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Prepared annual budgets with controls to prevent overages.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Bachelor of Science - Sociology
University of North Carolina At Charlotte
Charlotte, NC 08.2017 - 12.2018
Skills
Strategic thinker
Timeline
Bachelor of Science - Sociology
University of North Carolina At Charlotte
08.2017 - 12.2018
Store Manager
Aldi Foods
08.2003 - Current