Toni L Burns
Irving,TX
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at companies like Dollar Tree Distribution Center. Excelled in roles requiring problem-solving and time management, significantly enhancing customer satisfaction and operational efficiency. Skilled in coordinating tasks and collaborating effectively, achieving notable improvements in workplace productivity and customer engagement.
Overview
14
14
years of professional experience
Work History
Sales Associate
Dollar Tree Distribution Center
11.2022 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Security Officer
AT&T Center
12.2020 - 10.2022
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
Head Custodian
Haven for Hope
07.2019 - 04.2020
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Reported vandalism or other damage to property to supervisor.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Driver/custodial
Clean Slate Centers
04.2016 - 06.2019
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
Independent Beauty Consultant
Mary Kay
03.2010 - 12.2018
- Demonstrated makeup techniques and suggested products that met clients' needs.
- Successfully upsold additional products by identifying client needs and suggesting complementary items.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Optimized appointment scheduling to maximize productivity while maintaining a high level of customer service.
- Assisted clients in selecting suitable gifts for special occasions, contributing to positive shopping experiences during holiday seasons or other celebratory events.
- Conducted thorough skin analyses to recommend appropriate skincare solutions for each individual''s unique needs.
Education
Associate Of Business Administration - Business
University of Phoenix
Dallas Texas Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Dollar Tree Distribution Center
11.2022 - 08.2024
Security Officer
AT&T Center
12.2020 - 10.2022
Head Custodian
Haven for Hope
07.2019 - 04.2020
Driver/custodial
Clean Slate Centers
04.2016 - 06.2019
Independent Beauty Consultant
Mary Kay
03.2010 - 12.2018
Associate Of Business Administration - Business
University of Phoenix
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