Tonique Butler
Prince Frederick,MD
Summary
Positive, upbeat Customer Service Associate brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. In search of a new role where hardwork and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Wawa
Prince Frederick
06.2015 - Current
- As a customer service associate at wawa there are several tasks to fulfill
- Some of these tasks include preparing food for customers, stocking products in areas such as the deli, coffee bar/donut case, and express case
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Collaborated with team to deliver timely service of items.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Home Health Care Aide
Sagepoint Senior Living Services
Prince Frederick, MD
11.2020 - 09.2022
- Followed care plan and directions to administer medications.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Planned, prepared or served meals to patients according to prescribed diets.
- Assisted clients with proper exercises and rehabilitation.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.
Education
Biology -
Bowie State University
01.2015
Skills
- Customer Service
- C
- Product Knowledge
- Safety Regulations
- MS Office Proficiency
- Problem Resolution
- Client Documentation
- Care Plan Management
- First Aid and Safety
Timeline
Home Health Care Aide
Sagepoint Senior Living Services
11.2020 - 09.2022
Customer Service Associate
Wawa
06.2015 - Current
Biology -
Bowie State University
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