Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
TONISHA “TONI” MAPP

TONISHA “TONI” MAPP

Atlanta,GA

Summary

Versatile Technical Support and Customer Service Professional with 6+ years of experience supporting government, healthcare, education, and corporate environments. Proven ability to troubleshoot complex issues, manage sensitive data, and deliver high-quality customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
06.2024 - 05.2025
  • - Assisted pharmacists with prescription processing and medication preparation
  • - Maintained HIPAA compliance and accurate patient records
  • - Provided customer service regarding prescriptions and refills

Desktop Support Technician (Contract)

Fulton County Board of Health / State of Georgia
11.2023 - 12.2023
  • - Provided Tier 2 IT support for county staff
  • - Installed and troubleshot hardware, software, and peripherals
  • - Managed user access through Active Directory

Desktop Support Technician

Global Insight
03.2023 - 10.2023
  • - Delivered desk-side and remote IT support
  • - Used ticketing systems to resolve service requests
  • - Configured workstations for new employees

Contact Representative

Internal Revenue Service (IRS)
08.2022 - 02.2023
  • - Handled taxpayer inquiries via phone and correspondence
  • - Resolved account issues related to refunds and notices
  • - Maintained strict confidentiality standards

IT Support Engineer (Contract)

NCR Corporation — Contracted via eTeam Inc.
02.2021 - 02.2023
  • - Provided technical support for systems and applications
  • - Educated users on cybersecurity best practices
  • - Resolved escalated technical issues

IT Field Support Technician (Contract)

Kennesaw State University — Contracted via Mindlance
02.2020 - 02.2021
  • - Delivered on-site IT support
  • - Installed and maintained computer systems
  • - Resolved service requests efficiently

Education

Bachelor of Science - Computer and Information Sciences

Clayton State University
05.2023

Skills

Prescription processing

Certification

CompTIA Security+

Timeline

Pharmacy Technician

Walmart
06.2024 - 05.2025

Desktop Support Technician (Contract)

Fulton County Board of Health / State of Georgia
11.2023 - 12.2023

Desktop Support Technician

Global Insight
03.2023 - 10.2023

Contact Representative

Internal Revenue Service (IRS)
08.2022 - 02.2023

IT Support Engineer (Contract)

NCR Corporation — Contracted via eTeam Inc.
02.2021 - 02.2023

IT Field Support Technician (Contract)

Kennesaw State University — Contracted via Mindlance
02.2020 - 02.2021

Bachelor of Science - Computer and Information Sciences

Clayton State University