Toniyah Wright
Hawthorn Woods,IL
Summary
Shift manager with 4 years of experience in the food service industry. proficient in team leadership, communication, and customer service. Demonstrates a strong commitment to enhancing customer satisfaction and operational efficiency, with a proven track record of building.
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
5
5
years of professional experience
Work History
Shift Manager
Jersey Mikes
, IL
01.2025 - 11.2025
- Supervised team members to ensure efficient sandwich preparation and customer service.
- Managed inventory levels and restocked supplies to maintain operational flow.
- Trained new staff on company policies and food safety protocols.
- Conducted daily store operations such as opening and closing procedures, cash handling, and customer service.
Shift Manager/Key Holder
Jersey Mike's
, USA
02.2023 - 09.2025
- Oversee grill and slicer operations, ensuring efficiency and quality.
- Conduct interviews to build a strong, cohesive team.
- Manage deliveries to maintain inventory and streamline operations.
- Perform cashier duties, ensuring accurate transactions and customer satisfaction.
- Maintain cleanliness and organization, enhancing the work environment.
- Supervised staff during busy shifts to ensure efficient service.
- Trained new employees on menu items and customer service standards.
- Managed inventory levels and placed orders to maintain stock availability.
Cashier
Six Flags, Inc.
Gurnee, USA
11.2020 - 02.2021
- Processed customer orders efficiently, enhancing service speed and accuracy.
- Maintained cleanliness of dining areas, ensuring a welcoming environment.
- Supported food preparation, contributing to team efficiency.
- Served meals during peak times, boosting customer satisfaction.
- Handled cash transactions accurately and efficiently for park guests.
Education
High school diploma -
Mundelein high school
Skills
- Food Safety
- Customer Service
- Cash Handling
- Food Preparation
- Team Leadership
- Menu Management
- Kitchen Operations
- Staff Training
- Inventory Management
- Communication
- Food Production
- Culinary Skills
- Inventory management
- Staff training
- Problem solving
- Inventory control
- Opening and closing procedures
- Staff motivation
- Energetic and enthusiastic
Timeline
Shift Manager
Jersey Mikes
01.2025 - 11.2025
Shift Manager/Key Holder
Jersey Mike's
02.2023 - 09.2025
Cashier
Six Flags, Inc.
11.2020 - 02.2021
High school diploma -
Mundelein high school