Summary
Overview
Work History
Education
Skills
Timeline
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Tonnicia Johnson

Chicago,IL

Summary

I am a hard working dependable middle aged woman who strives to do whatever job I am working to the best of my ability.

Overview

8
8
years of professional experience

Work History

Medical Screener

Octapharma Plasma Center
11.2023 - Current
  • Improved patient experience by providing efficient and accurate medical screening services.
  • Enhanced clinic workflow through effective communication with medical professionals and staff.
  • Conducted thorough and precise medical screenings for early detection of health issues.
  • Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.

Customer Service Representative

Pangea Realty
01.2022 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Quality Control Inspector

Amazon
09.2016 - 02.2023
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.

DSP

Search Inc.
05.2016 - 11.2018

Education

NA - Business

Upper Iowa University
Fayette, IA

Skills

  • Staging Samples for Shipment
  • Collecting Vital Signs
  • Checking Credentials
  • Registration Management

Timeline

Medical Screener

Octapharma Plasma Center
11.2023 - Current

Customer Service Representative

Pangea Realty
01.2022 - 11.2023

Quality Control Inspector

Amazon
09.2016 - 02.2023

DSP

Search Inc.
05.2016 - 11.2018

NA - Business

Upper Iowa University

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Tonnicia Johnson