Tonnicia Johnson
Chicago,IL
Summary
I am a hard working dependable middle aged woman who strives to do whatever job I am working to the best of my ability.
Overview
8
8
years of professional experience
Work History
Medical Screener
Octapharma Plasma Center
Chicago, IL
11.2023 - Current
- Improved patient experience by providing efficient and accurate medical screening services.
- Enhanced clinic workflow through effective communication with medical professionals and staff.
- Conducted thorough and precise medical screenings for early detection of health issues.
- Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
Customer Service Representative
Pangea Realty
Chicago, IL
01.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Quality Control Inspector
Amazon
Monee, IL
09.2016 - 02.2023
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
DSP
Search Inc.
Chicago, IL
05.2016 - 11.2018
Education
NA - Business
Upper Iowa University
Fayette, IASkills
- Staging Samples for Shipment
- Collecting Vital Signs
- Checking Credentials
- Registration Management
Timeline
Medical Screener
Octapharma Plasma Center
11.2023 - Current
Customer Service Representative
Pangea Realty
01.2022 - 11.2023
Quality Control Inspector
Amazon
09.2016 - 02.2023
DSP
Search Inc.
05.2016 - 11.2018
NA - Business
Upper Iowa University