Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Giambattista

Danielson

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

36
36
years of professional experience

Work History

Sales Representative

Cabinetworks Group
02.2005 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Kitchen Designer

Home Depot
05.2000 - 02.2005
  • Planned and presented project quotes for custom designs.
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Maintained relationships with installers and suppliers.

Restaurant Owner

Self
05.1998 - 02.2000
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Supervised daily activities of restaurant and [Number] employees.
  • Recruited, hired, and trained talented staff to fill vacancies.

Gaming Dealer

Foxwoods Casino
03.1993 - 03.1998
  • Learned and followed company procedures to maintain consistency and standards.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

Mill Operator

J.Gibson McIlvain
06.1987 - 05.1991
  • Used power saws, circular saws and sanders to cut and trim raw logs into desired sizes and shapes.
  • Operated forklift to load, unload and move timber supplies from one destination to another.
  • Maintained accurate records of processed and unprocessed logs and inventory using [Software] and [Software].
  • Used trimmer to straighten edges of cut lumber.

Education

Accounting

Quinebaug Valley Community College
Danielson, CT

High School Diploma -

Killingly High School
Danielson, CT
06.1987

Skills

The ability to work in a high paced environment Execution of training with new Designers Problem solving and issue resolution in regards to Kitchen projects Managerial skills pertaining to day to day operations of business, training, setting schedules etc Very strong in communication skills, relationship building in particular

Timeline

Sales Representative

Cabinetworks Group
02.2005 - Current

Kitchen Designer

Home Depot
05.2000 - 02.2005

Restaurant Owner

Self
05.1998 - 02.2000

Gaming Dealer

Foxwoods Casino
03.1993 - 03.1998

Mill Operator

J.Gibson McIlvain
06.1987 - 05.1991

Accounting

Quinebaug Valley Community College

High School Diploma -

Killingly High School
Tony Giambattista