Tony Johnson
Atlanta,GA
Summary
With more than 15 years of distinguished experience spanning property management, hospitality, sales, training, and leadership, I am a proven professional poised to bring excellence to any real estate venture. My credentials include multiple prestigious awards for leadership achievements, back-to-back Manager of the Year accolades, and a robust skill set encompassing:
Leadership: I excel in leading and inspiring teams to achieve outstanding results. My leadership skills have been consistently recognized and rewarded.
Sales Expertise: I possess a successful track record in sales, underpinned by a deep understanding of customer needs and effective sales strategies.
Comprehensive Training: My hands-on training experience covers various aspects, including business operations, onboarding of new hires, financial management, budgeting, and process optimization.
Financial Acumen: I have a strong grasp of financial management, which has contributed to my ability to maintain high occupancy rates and consistently achieve a low to zero percent delinquency rating.
Dedication and Resilience:I thrive on challenges and consistently surpass them, turning obstacles into opportunities for growth and empowerment.
My commitment to exceeding expectations and delivering exceptional results makes me an invaluable asset for recruiters, property owners, and investors seeking a seasoned professional to drive success in the real estate and hospitality sectors.
Overview
14
14
years of professional experience
Work History
Community Manager
Greystar
Atlanta, GA
2024.01 - Current
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized SEO practices to increase the visibility of community content.
- Performed regular maintenance of all social media accounts.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Assisted with developing marketing plans for campaigns and promotions.
- Oversaw daily operations, maintenance, and administration of various properties.
- Improved NOI through rent growth and expense management.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Oversaw the recruitment and training of new community team members.
- Developed and executed community outreach strategies, increasing engagement.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Community Manager
RPM LIVING
Sandy Springs, GA
2019.08 - 2024.01
- Met with clients to negotiate management and service contracts.
- Planned, scheduled, and coordinated general maintenance or repairs for commercial or residential properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Prepared detailed budgets and financial reports for properties.
- Answered calls and responded to inquiries from various parties, using strong, active listening, and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors, and property management.
- Kept the HOA in good legal standing through proper documentation and the implementation of required actions.
- Improved NOI through rent growth and expense management.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs.
- Monitored lease and renewal rental rates, with leadership recommendations for change implementation.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and on delinquent individuals.
- Responded to customer inquiries in a timely manner.
- Collaborated with other departments to ensure customer satisfaction.
- Gathered data on customer behavior for insights into marketing campaigns.
- Managed multiple projects simultaneously, ensuring deadlines were met.
- Assisted with developing marketing plans for campaigns and promotions.
- Performed regular maintenance of all social media accounts.
- Oversaw repairs and enhancements by working closely with maintenance staff.
Community Manager
Star Residential MP
Sandy Spring, GA
2011.01 - 2017.12
- Developed and implemented strategies to increase community engagement.
- Monitored online conversations and provided constructive feedback.
- Analyzed user feedback and identified areas of improvement.
- Created content for social media platforms to engage the community.
- Organized online events and webinars to promote products and services.
- Maintained relationships with influencers in the industry.
- Assisted with developing marketing plans for campaigns and promotions.
- Conducted surveys to gain insights into customer needs and preferences.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Saved money by operating community within budget.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Managed and oversaw operations, maintenance and administration of properties.
Education
High School Diploma -
Berea High School
Greenville, SCSkills
- Daily Operations Management
- Employee Performance Management
- Client Service and Support
- Business Development
- Marketing and Advertising
- Resident Relations
- Workplace Safety
- Staff Management
- Administrative Abilities
- Customer Relationship Management
- Calendar Management
- Property Inspections
- Financial Budgeting and Reporting
- Operations Management
- Payment Management
- Community Marketing
- Tenant and Eviction Laws
Accomplishments
- Community Manager of the year 2021 and 2022
Timeline
Community Manager
Greystar
2024.01 - Current
Community Manager
RPM LIVING
2019.08 - 2024.01
Community Manager
Star Residential MP
2011.01 - 2017.12
High School Diploma -
Berea High School