Tony Lovka
Clarksville,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Area Manager
Geo-Med
01.2018 - 10.2024
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed and implemented strategies to improve customer service and increase sales.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Customer Service Representative
Geo-Med
08.2017 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Closing Manager
Cavallari Gourmet
07.2010 - 09.2017
- Collaborated with finance teams to ensure funds were correctly allocated and accounted for during closings.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
Education
Associate Of Science - Crime Scene Technology
Keiser University
Orlando, FLSkills
- Team Development
- Customer Relationship Management
- Relationship building and management
- Sales expertise
Timeline
Area Manager
Geo-Med
01.2018 - 10.2024
Customer Service Representative
Geo-Med
08.2017 - 01.2018
Closing Manager
Cavallari Gourmet
07.2010 - 09.2017
Associate Of Science - Crime Scene Technology
Keiser University
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