Tony Pillow

Ensuring passenger safety, managing cabin procedures, and delivering legendary hospitality

Ensured safety compliance by inspecting and testing emergency equipment, demonstrating safety procedures, and enforcing Federal Aviation Regulations (FARs) to promote passenger security.

• Managed emergency situations by handling medical incidents, cabin disruptions, and emergency evacuations with calm efficiency to ensure passenger safety.
• Facilitated a welcoming environment by greeting passengers, managing the boarding process under Southwest's open-seating policy, answering inquiries, and assisting with carry-on luggage.
• In-Flight Service: Markets, sells, and serves snacks and beverages to passengers during flight.
• Communication: Coordinate with pilots and ground operations before departure and during short turnarounds

• Department of Family and Protective Services
• Entered data for CPS referrals into the ETO system to ensure accurate tracking. (Routing) all CPS Referrals received from DFPS Statewide intake into the ETO. Read CPS Referrals received from DFPS Statewide Intake to determine if the case meets Dallas Children's Advocacy Center Criteria for Coordination. Collaborate with partners to ensure victims of serious child abuse or neglect receive justice and services. Track the progress of each case by communicating with partners such as law enforcement & DFPS, as well as documenting ongoing status of the case. Receive calls 24/7 for Sex Trafficking and High Risk Youth recovery cases on a rotating basis. Notify partners such as advocate agencies that a victim was recovered. Enter external referrals into the database and determine if the referral meets criteria for services.
• Provided timely response in critical situations involving children in potential abusive and neglectful situations. Conducted forensic investigations and interviews to assess abuse or neglect, evaluating current and future risk of harm to children. Assessed child safety and took necessary actions to provide protection for the child. Determined action to be taken to remove or to reduce an immediate threat to the safety of a child including working with families to identify family members who can assist with keeping the child safe, testified in court to seek emergency protective services, placed children in substitute care, referred family for immediate crisis intervention therapy or other community resources. Maintained and provided thorough documentation for all relevant and appropriate information gathered during the investigation and completed all required forms accurately and in a timely manner. Established and nurtured effective working relationships with law enforcement officials and stakeholders to facilitate case coordination.

• CHILD PROTECTION SERVICES
• INVESTIGATOR III-ACTIVE SUPERVISOR
• 2016-2020
• 2014-2016

• Delivered on-site client support, ensuring clear communication and resolution of issues. Reviewed updates to ensure all work on property complied with business rules and implemented corrective actions. Provided follow up to client regarding property status. Processed work orders for properties within designated timeframes, facilitating timely service delivery. Assisted Property Preservation Inspection service lines. Reviewed loan history in comparison with damage order to determine responsibility. Maintained or exceeded productivity and quality standards set forth by the department.
• Facilitated communication between clients and internal teams to ensure service alignment.
• Managed client inquiries and provided timely resolutions to enhance satisfaction.
• Coordinated project updates and client meetings to streamline information flow.

• Led project planning sessions to define scope and objectives.
• Conducted project planning sessions to clarify project scope and objectives.
• Managed coordination of cross-functional teams to achieve project alignment.
• Assisted Human Resources with recruitment, interviews, selection, and hiring process of new employees. Provided oversight and direction to employees in accordance with the organization's policies and procedures. Coached, mentored, managed and developed staff of 10150 non-exempt associates. Facilitated communication between lower and upper management to improve alignment and understanding. Sustained high levels of quality work above organizational expectations. Delegated tasks to employees to ensure goal achievement and efficient job function completion. Maintained employee work schedules to align with organizational needs and goals

• Led teams of 6-20 people to achieve project objectives. Reviewed, researched, and resolved claims on consumer accounts for quick resolution. Executed special organizational projects to enhance operational efficiency. Facilitated de-escalation of customer complaints by providing effective solutions. Provided detailed account information. Managed document and workflow through Sharepoint.