Tony Rodriguez
Hollister,CA
Summary
Results-driven professional with experience in customer service and business operations. Expert in optimizing workflows, coordinating tasks, and enhancing efficiency during peak periods. Strong communication and problem-solving skills, with a solid background in cash handling and team development. Proven ability to manage time effectively and deliver high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Store Leader
Quick Quack Car Wash
Hollister, CA
06.2023 - Current
- Opened store and led daily operations by completing opening procedures, verifying equipment readiness, and preparing team for shift.
- Sold memberships by engaging customers, explaining benefits clearly, and supporting overall store sales goals.
- Resolved customer concerns with professionalism and urgency, fostering positive experiences and ensuring timely issue resolution.
- Trained new team members through hands‑on instruction, shadowing, and ongoing coaching to build consistency and confidence.
- Delegated tasks effectively to align team strengths with operational needs and maintain smooth workflow.
- Ensured safety in the wash area by monitoring equipment use, enforcing protocols, and responding quickly to hazards.
- Maintained operations through preventative maintenance by identifying early signs of wear, addressing minor issues, and coordinating repairs to prevent service disruptions.
- Performed equipment inspections to verify quality, safety, and proper function of wash systems.
- Managed inventory levels and ordered supplies to ensure smooth operations.
Team Member
Quick Quack Car Wash
Hollister, CA
06.2021 - 06.2023
- Provided customer support and assisted with membership sales by answering questions, explaining service options, and helping customers complete purchases during high‑traffic periods.
- Maintained a clean, safe workspace by cleaning equipment and customer‑facing areas, supporting safety for staff and customers.
- Contributed to team safety and productivity by removing hazards and keeping work areas neat, organized, and well‑stocked.
- Monitored inventory levels and replenished essential materials such as soaps, chemicals, and supplies to maintain availability for customer needs and support smooth, uninterrupted store operations.
- Adapted to different workstations to ensure smooth workflow.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor to prepare the store for daily operations.
- Assessed vehicles for compliance with wash guidelines, preventing potential safety or operational issues.
Assistant Coach
Dub Baseball
Morgan Hill, CA
02.2020 - 04.2020
- Coached young baseball players by teaching proper hitting, fielding, and throwing techniques to build strong fundamentals.
- Reinforced discipline and work ethic through consistent practice routines and skill-focused drills, fostering a culture of accountability.
- Supported player development by providing individualized feedback and tracking progress, enhancing players' skills and confidence throughout the season.
- Assisted in planning and running practices by organizing warm‑ups, coordinating drills, and helping maintain an efficient practice flow.
- Encouraged teamwork and sportsmanship by modeling positive behavior and promoting communication on and off the field.
- Managed game-day responsibilities, setting up equipment, coordinating player rotations, and offering strategic guidance during in-game situations.
Delivery Driver
Pizza Hut
Hollister, CA
08.2018 - 07.2019
- Optimized delivery routes to improve efficiency, reduce delivery times, and meet tight service windows during peak hours.
- Prepared and delivered customer orders efficiently by cutting, packaging, and transporting pizzas with accuracy and timeliness to ensure high‑quality service.
- Provided strong customer support by greeting customers professionally, confirming order accuracy, and resolving minor issues to maintain a positive delivery experience.
- Upheld food safety and quality standards by handling orders carefully, maintaining proper temperatures, and ensuring items arrived in excellent condition.
- Coordinated with kitchen staff to streamline order flow and minimize wait times, ensuring efficient operations during high‑volume periods.
- Handled and accounted for payments accurately by collecting cash, processing transactions, and reconciling totals with precision at the end of each shift.
- Maintained accurate delivery and order records to ensure proper documentation and accountability throughout each shift.
Education
Bachelor of Science - Business Administration And Data Analysis
Liberty University
Lynchburg, VA05-2026
Associate of Arts - Liberal Arts
Gavilan Community College
Gilroy, CA05-2023
High school diploma -
Live Oak High School
Morgan Hill, CA06-2018
Skills
- Store operations
- Inventory management
- Cash handling
- Safety awareness
- Equipment maintenance
- Record keeping
- Problem resolution
- Time management
- Multitasking
- Organization
- Team development
- Staff training
- Task delegation
- Leadership
- Teamwork
- Communication skills
- Customer service
- Policies and procedures
Timeline
Assistant Store Leader
Quick Quack Car Wash
06.2023 - Current
Team Member
Quick Quack Car Wash
06.2021 - 06.2023
Assistant Coach
Dub Baseball
02.2020 - 04.2020
Delivery Driver
Pizza Hut
08.2018 - 07.2019
Bachelor of Science - Business Administration And Data Analysis
Liberty University
Associate of Arts - Liberal Arts
Gavilan Community College
High school diploma -
Live Oak High School