Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serina Serrano

Greensboro

Summary

Dynamic and results-driven professional with extensive experience in customer service and store operations at Jimmy Johns Subs. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Recognized for training team members and streamlining processes, leading to improved efficiency and a positive shopping experience.

Overview

1
1
year of professional experience

Work History

Store Manager in Training

Jimmy Johns Subs
11.2024 - Current
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.

Server

Brixx Wood Fired Pizza
09.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.

Education

Bachelor of Science - Psychology

University of North Carolina At Greensboro
Greensboro, NC
06-2029

Psychology

Guilford Technical Community College
Greensboro, NC
06-2025

High School Diploma -

Walter Hines Page High School
Greensboro
06-2024

Skills

  • Store operations
  • Teamwork
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Team leadership
  • Active listening
  • Effective communication
  • Customer service management

Timeline

Store Manager in Training

Jimmy Johns Subs
11.2024 - Current

Server

Brixx Wood Fired Pizza
09.2024 - 11.2024

Bachelor of Science - Psychology

University of North Carolina At Greensboro

Psychology

Guilford Technical Community College

High School Diploma -

Walter Hines Page High School

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