Tony Spear
General Manager
Austin,TX
Summary
A well rounded General Manager with high performances in a range of multi-volume locations that is dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
Ulta Beauty Inc.
12.2019 - Current
- Drove year-over-year double digit comp growth in retail and salon while leading operations, strategic vision and long-range planning.
- Increased store volume by over 1.5 million in sales within 2 years
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures resulting in 200 Base point improvement in shrink and loss.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Engaged with customers to build rapport and loyalty.
- Developed effective training plans based on department needs and objectives.
Flagship Store Manager
H&M
4 2015 - 07.2018
- Manage, recruit, on-board, train, and developed top talent of a team of 100+ and provide succession planning for all staff and management team within store
- Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for store
- Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with District team
- Driving best customer experience to optimize sales and profit
- Certified workshop trainer for sales and leadership teams with training in HR and Compliance. Facilitated Train The Trainer workshops for district to developing future talent.
Store Manager
DSW
11.2012 - 05.2015
- Coached store team on links between service behaviors and KPIs to support selling performance results
- Developed and implemented agile strategic plans for local marketing events to achieve business results
- Oversee daily store cleaning, recovery, facility maintenance and inventory.
- Secured operational excellence by implementing structured store routines
Store Manager
Lucky Brand Jeans
4 2010 - 10 2012
- Assigned employees to specific duties to best meet needs of store.
- Determined what sales and brand training staff needed based on weekly and monthly performance results
- Reordered inventory when it dropped below predetermined levels.
- Hired, trained and evaluated personnel in sales and marketing promoting 2 people to store managers with strong succession planning.
- Planned budgets and authorized payments and merchandise returns.
Flagship Store Manager
Forever 21
11.2004 - 05.2010
- Promoted from assistant manager to store manager within 6 months managing the regional home store
- Assisted district manager and regional manager with administrative routines and office management out of regional office with administrative support.
- Worked with management team to implement proper division of responsibilities.
- Resolved all customer complaints within district and home store with an empathetic professional manner while prioritizing customer satisfaction
- District trainer for expanding markets and new store openings
Education
High School Diploma -
Allen High School
Allen, TX05.2003
Skills
- Customer-oriented
- Business Administration
- Salon and service professional management
- Strong verbal and written communication
- Team leadership
- Inventory management
- Proficient in computer systems
- Active listening skills
- Employee relations
- Payroll and budgeting
- Filing and data archiving
- Operational Excellence
- Financial Management
- Cross-Functional Team Management
- Compliance Requirements
Timeline
General Manager
Ulta Beauty Inc.
12.2019 - Current
Store Manager
DSW
11.2012 - 05.2015
Flagship Store Manager
Forever 21
11.2004 - 05.2010
Flagship Store Manager
H&M
4 2015 - 07.2018
Store Manager
Lucky Brand Jeans
4 2010 - 10 2012
High School Diploma -
Allen High School
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