Tony Sutton
Muldrow
Summary
Professional with experience in guest relations and cash handling, demonstrating a strong ability to manage transactions accurately while ensuring customer satisfaction. Responsibilities included maintaining accurate records of guest transactions and processing payments efficiently, contributing to streamlined operations. Collaborated effectively with team members to uphold service standards and address customer inquiries in a timely manner. Proven capability in managing cash drawers responsibly throughout shifts, reflecting attention to detail and accountability.
Overview
32
32
years of professional experience
Work History
Front Desk Agent
Cherokee Casino and Hotel Roland
Roland
06.2008 - 05.2025
- Generated daily reports detailing occupancy levels, revenue amounts.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Maintained cleanliness of lobby area at all times.
- Managed reservations with accuracy to optimize room availability and guest satisfaction.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Answered phones, responded to inquiries, and took messages.
- Provided information about hotel amenities, services, and local attractions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Addressed customer needs in a timely manner.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Verified accuracy of room rates and other charges during check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Kept records of room availability and guest accounts, manually or using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
- Issued room keys and escort instructions to bellhops.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Associate
Walmart
Fort Smith
05.1993 - 06.2008
- Assisted customers with selecting items and answering questions about products.
- Ensured compliance with company safety regulations at all times while on the job.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Helped customers locate items within the store using the inventory system.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Roland High School
Roland, Oklahoma05-1993
Skills
- Guest relations
- Cash handling
- Payment processing
- Customer service
Timeline
Front Desk Agent
Cherokee Casino and Hotel Roland
06.2008 - 05.2025
Associate
Walmart
05.1993 - 06.2008
High School Diploma -
Roland High School