Tony Tant
Wake Forest,NC
Summary
Dynamic retail leader with extensive experience at Harris Teeter, excelling in staff management and customer service. Proven track record in optimizing inventory processes and enhancing team performance through effective training and mentoring. Skilled in decision-making and achieving sales targets, fostering a culture of continuous improvement and accountability.
Overview
15
15
years of professional experience
Work History
Department Manager
Harris Teeter
Raleigh, NC
04.2018 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Sales Manager
Macys Department Store
Raleigh, NC
02.2016 - 03.2017
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Led a team of professionals to consistently achieve or exceed performance targets.
Area Supervisor
Kohls Department Store
Wake Forest, NC
10.2010 - 01.2015
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Wakefield High School
Raleigh, NCSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
- Personnel training and development
- Staff development
- Sales expertise
Timeline
Department Manager
Harris Teeter
04.2018 - Current
Sales Manager
Macys Department Store
02.2016 - 03.2017
Area Supervisor
Kohls Department Store
10.2010 - 01.2015
High School Diploma -
Wakefield High School