Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Tony Trujano

Milwaukee,WI

Summary

Accomplished Server Trainer at Sweet Diner, adept in new employee mentoring and effective time management. Excelled in enhancing server performance and guest satisfaction, leading to increased repeat business at Capital Grille. Skilled in upselling strategies and strong leadership, significantly contributing to team success and operational efficiency.

Overview

14
14
years of professional experience

Work History

Server Trainer

Sweet Diner
Milwaukee, WI
03.2022 - 11.2024
  • Coached staff members on best practices for optimizing server performance levels.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Worked directly with servers for many shifts during training process.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Server

The Capital Grille
Milwaukee, WI
05.2011 - 11.2020
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Trained new employees on restaurant procedures and plating techniques.

Education

Some College (No Degree) - Nursing

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • New employee mentoring
  • Strong leadership
  • Effective time management
  • Upselling strategies

Languages

Spanish
Native/ Bilingual

References

  • Marisol Acosta- Manager, Buckatabon Tavern & Supper Club (815) 914-1388
  • Jose Luis Ruiz- Sous Chef, The Capital Grille (414) 588-7066
  • Victor Guzman- Lead Server, Sweet Diner (414) 702-1505

Timeline

Server Trainer

Sweet Diner
03.2022 - 11.2024

Server

The Capital Grille
05.2011 - 11.2020

Some College (No Degree) - Nursing

Milwaukee Area Technical College

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Tony Trujano