Tonya Baumert
West Point,NE
Summary
Customer relationship management and team leadership experience supporting client retention strategies and staff training. Deliver measurable service improvements and increased customer engagement through operational planning. Support community involvement through partner-focused outreach and brand loyalty initiatives.
Overview
9
9
years of professional experience
Work History
Owner
Surya Yoga Studio
Simpsonville, South Carolina
12.2017 - 08.2026
- Helped manage daily business operations, including hiring and staff training.
- Handled budgeting tasks and routine financial work.
- Supported strategic planning focused on profitability and operational efficiency.
- Reviewed growth, expansion, and diversification opportunities.
- Promoted business through social media to strengthen brand identity and client engagement.
- Promoted studio services to attract new clients and keep current clients engaged.
- Built customer service strategies to improve satisfaction and loyalty.
- Maintained client relationships through responsive service.
- Developed community outreach programs to support local engagement and relationship building.
- Trained instructors on teaching methods and studio policies.
- Guided employees to improve team performance.
- Supported daily operations for busy yoga studio.
- Followed local, state, and federal regulations.
- Followed health and safety requirements in studio practices.
- Established clear policies and procedures to improve organizational efficiency.
- Put quality assurance processes in place to support product excellence.
- Tracked project execution, workmanship, and team performance to support on-time delivery.
- Monitored progress through plans, budgets, and results tracking.
- Used strong verbal communication to engage customers and assess needs.
- Built startup operations and workflow planning.
- Hosted special events to raise brand awareness and community engagement.
- Coordinated events such as trade shows and conferences.
- Worked with other owners to share resources for business growth.
- Prepared weekly schedules to maintain floor coverage within fiscal guidelines.
- Analyzed market trends to identify new business opportunities.
- Coordinated events such as trade shows and conferences.
Education
E-RYT, RCYT, RPYT - Yoga
Shoshoni Yoga Center (Shambhava Yoga)
Colorado08-2016
Skills
- Operations management
- Strategic planning
- Budget management
- Compliance management
- Market analysis
- Customer relationship management
- Client relationship management
- Staff development
- Talent acquisition
- Team leadership
Timeline
Owner
Surya Yoga Studio
12.2017 - 08.2026
E-RYT, RCYT, RPYT - Yoga
Shoshoni Yoga Center (Shambhava Yoga)