Tonya Boyer
Fairfield
Summary
Dynamic sales professional with a proven track record at Dollar General Store, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in inventory management and maintaining store standards, consistently achieving sales goals while fostering a positive shopping environment.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Dollar General Store
Fairfield, IA
08.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked shelves efficiently, ensuring product availability and organization.
- Operated cash register accurately, processing transactions and handling cash securely.
- Maintained store cleanliness, following safety protocols to ensure a safe environment.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Implemented promotional displays to attract customer attention and drive sales volume.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Manager
Riverbend Pizza and Steakhouse
Keosauqua, IA
02.2018 - 03.2024
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Coordinated staff schedules to optimize workflow and coverage during peak hours.
- Implemented inventory management strategies to reduce waste and control costs.
- Trained new employees on standard operating procedures and customer engagement techniques.
- Oversaw compliance with health and safety regulations in food handling and preparation areas.
- Developed promotional strategies to increase customer footfall and enhance dining experience.
- Resolved guest complaints effectively, enhancing overall customer retention rates.
- Analyzed sales data to identify trends and inform menu adjustments for improved profitability.
- Streamlined checkout processes for improved efficiency and reduced wait times.
- Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
- Coordinated with upper management on store-wide sales initiatives and promotions for maximum impact.
Shift Manager
McDonald's
Fairfield, IA
08.2024 - 01.2026
- Supervised team during shifts, ensuring adherence to operational standards and customer service excellence.
- Trained and mentored new employees on procedures, enhancing overall performance and teamwork.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Conducted quality control checks to maintain product consistency and uphold brand standards.
- Implemented efficient workflow processes, improving speed of service during peak hours.
- Resolved customer complaints promptly, fostering positive experiences and loyalty.
- Collaborated with management in scheduling staff to optimize labor costs while meeting demand.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Housekeeper
Hotel Ottumwa
Ottumwa, IA
2018 - 01.2020
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and presentation.
- Managed inventory of cleaning supplies, reporting shortages to maintain adequate stock levels.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Performed laundry services, ensuring timely delivery of fresh linens to guest rooms.
Education
Associate of Science - Arts
Indian Hills Community College
Ottumwa, IASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Flexible schedule
- Store opening and closing
Timeline
Sales Associate
Dollar General Store
08.2025 - Current
Shift Manager
McDonald's
08.2024 - 01.2026
Front Manager
Riverbend Pizza and Steakhouse
02.2018 - 03.2024
Housekeeper
Hotel Ottumwa
2018 - 01.2020
Associate of Science - Arts
Indian Hills Community College