Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Casey

Kingwood

Summary

Managed high-volume inquiries across multiple channels, ensuring consistent and professional service delivery.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Everrise
09.2025 - Current
  • Assisted all customers with their specialty medication orders and any issues concerning their orders
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed high-volume call queues, ensuring timely responses to customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted all callers with their specialty medication orders.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Rep/Loans Specialist

Conns Home Plus/Jefferson Capital
Houston
11.2023 - 06.2025
  • Resolved complex customer issues by employing problem-solving skills and product knowledge, enhancing overall customer experience.
  • Responded to customer inquiries through various channels, including phone, email, and chat, ensuring consistent service delivery.
  • Responded to all customers complaints filled to credit bureaus. Sent all documents required to prove that the loan is valid.

Member Services

The Reserve Network
Houston
06.2023 - 08.2023
  • Delivered exceptional customer service by effectively addressing member inquiries and resolving issues to enhance satisfaction and retention.
  • Managed daily operations of the member services department, ensuring compliance with organizational standards and policies.

Customer Service Representative

Staffing Texas LLC
Houston
02.2022 - 08.2022
  • Managed high-volume inbound calls, addressing customer needs promptly and efficiently while maintaining a professional demeanor.
  • Maintained thorough knowledge of products and services to provide informed recommendations to customers.
  • Resolved escalated issues with empathy and professionalism, ensuring customer concerns were addressed satisfactorily.
  • Processed payments, changes, and went over bills, contributing to a seamless customer experience.

Education

High School Diploma - undefined

MacArthur
Houston

Skills

  • Payment Processing Expert
  • Active Listening Expert
  • Communication Expert
  • Problem-solving Expert
  • Strong customer service Expert
  • Knowledge of specialty prescription order and HIPAA
  • Customer complaint resolution Expert
  • Personable and professional under pressure Expert

Timeline

Customer Service Representative

Everrise
09.2025 - Current

Customer Service Rep/Loans Specialist

Conns Home Plus/Jefferson Capital
11.2023 - 06.2025

Member Services

The Reserve Network
06.2023 - 08.2023

Customer Service Representative

Staffing Texas LLC
02.2022 - 08.2022

High School Diploma - undefined

MacArthur
Tonya Casey