Customer Service Rep/Loans Specialist
Conns Home Plus/Jefferson Capital
Houston
11.2023 - 06.2025
- Resolved complex customer issues by employing problem-solving skills and product knowledge, enhancing overall customer experience.
- Responded to customer inquiries through various channels, including phone, email, and chat, ensuring consistent service delivery.
- Responded to all customers complaints filled to credit bureaus. Sent all documents required to prove that the loan is valid.