Tonya Casey
Kingwood
Summary
Managed high-volume inquiries across multiple channels, ensuring consistent and professional service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Everrise
2025.09 - Current
- Assisted all customers with their specialty medication orders and any issues concerning their orders
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume call queues, ensuring timely responses to customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted all callers with their specialty medication orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Rep/Loans Specialist
Conns Home Plus/Jefferson Capital
2023.11 - 2025.06
- Resolved complex customer issues by employing problem-solving skills and product knowledge, enhancing overall customer experience.
- Responded to customer inquiries through various channels, including phone, email, and chat, ensuring consistent service delivery.
- Responded to all customers complaints filled to credit bureaus. Sent all documents required to prove that the loan is valid.
Member Services
The Reserve Network
2023.06 - 2023.08
- Delivered exceptional customer service by effectively addressing member inquiries and resolving issues to enhance satisfaction and retention.
- Managed daily operations of the member services department, ensuring compliance with organizational standards and policies.
Customer Service Representative
Staffing Texas LLC
2022.02 - 2022.08
- Managed high-volume inbound calls, addressing customer needs promptly and efficiently while maintaining a professional demeanor.
- Maintained thorough knowledge of products and services to provide informed recommendations to customers.
- Resolved escalated issues with empathy and professionalism, ensuring customer concerns were addressed satisfactorily.
- Processed payments, changes, and went over bills, contributing to a seamless customer experience.
Education
High School Diploma - undefined
MacArthur
HoustonSkills
- Payment Processing Expert
- Active Listening Expert
- Communication Expert
- Problem-solving Expert
- Strong customer service Expert
- Knowledge of specialty prescription order and HIPAA
- Customer complaint resolution Expert
- Personable and professional under pressure Expert
Timeline
Customer Service Representative
Everrise
2025.09 - Current
Customer Service Rep/Loans Specialist
Conns Home Plus/Jefferson Capital
2023.11 - 2025.06
Member Services
The Reserve Network
2023.06 - 2023.08
Customer Service Representative
Staffing Texas LLC
2022.02 - 2022.08
High School Diploma - undefined
MacArthur