TONYA COLLINS
Chapel Hill,NC
Summary
Dynamic leader with proven expertise in store operations and personnel development, honed at companies like DONE4ULAUNDRY. Excelled in training and mentoring, enhancing team performance and customer satisfaction. Skilled in strategic thinking and relationship management, driving business growth and fostering a positive work environment.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
STORE MANAGER
DONE4ULAUNDRY
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
- Managed inventory control and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed clientele successfully in fast-paced environment through proactive communication and positive feedback.
Crew Member
Cookout Restaurant
10.2023 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Corporate Trainer
Shake Shack
11.2021 - 03.2023
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
- Collaborated with management to identify company training needs and scheduling.
- Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
- Created training programs and instructional materials to further educate personnel.
- Maintained records on attendance and participation.
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
- Enhanced customer service skills across organization with targeted training programs.
Assistant Manager
McDonald's Restaurant
08.2018 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
GED -
JOB CORPS
Kittrell, NC07-2000
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Team motivation
- Opening and closing procedures
- Relationship building and management
- Strategic thinker
- Advertising and marketing
- Personnel development
- Hourly shift management
- Hospitality and accommodation
Timeline
Crew Member
Cookout Restaurant
10.2023 - 04.2024
STORE MANAGER
DONE4ULAUNDRY
03.2023 - Current
Corporate Trainer
Shake Shack
11.2021 - 03.2023
Assistant Manager
McDonald's Restaurant
08.2018 - 07.2021
GED -
JOB CORPS
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