Tonya Davenport

• Responsible for maintaining a pipeline of work to detect and mitigate risk for second line of defense, all while using multiple platforms
• Streamlined data analysis processes by utilizing advanced software tools for detecting suspicious activity.
• Ensured prompt resolution of cases involving potential money laundering or terrorist financing activities.
• Strengthened AML controls by analyzing transactional data and risk assessments for patterns indicative of money laundering or terrorist financing.
• Provided ongoing training to team members, fostering a culture of continuous learning and awareness of evolving AML trends and regulations.
• Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.

Key Accomplishments

• CAMS certified June 2023
• Led and presented procedural changes to AML group in December 2022
• Tested new procedures while collaborating with leadership on the findings
• Consistently exceed production and quality goals

• Reviewed, recorded, and organized test data for report generation and analysis.
• Experience in auditing 40+ Compliance and Operational risk processes daily
• Collaborated with cross-functional teams to devise control strategies that aligned with business objectives and reduced operational risks.
• Conducted thorough audits of internal control systems, enhancing organizational compliance with regulatory requirements.

Key Accomplishments

• Assisted leadership, testing, legal, and audit teams in completing a successful bank audit for Claims
• Conducted various trainings and was a SME
• Compiled and presented information to executive leadership, and legal team as needed. Was the point of contact
• Proved successful working within tight deadlines and a fast-paced environment.

• Maintained a high volume of Soldier personnel files and statistical data to establish accuracy for leave, pay, promotions, and status updates
• Conducted audits on the personnel files
• Mentor to new and in- processing Soldiers

Key Accomplishments

• Promoted to Squad Leader over other Soldiers within the platoon
• Promoted from a PV2 rank
• Secret Security Clearance obtained from the U.S government

• Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
• Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
• Analyzed information gathered by investigation and reported findings and recommendations on 20+ claims daily.

Key Accomplishments

• Chosen to lead the department Regulatory compliance reports project to the Compliance Risk and Controls group, to which a promotion was offered
• Subject Matter Expert (SME) as a point of contact for training and mentorship
• Liaised with audit, legal, and leadership teams to assist in audit and update job aids
• Proved successful working within tight deadlines and a fast-paced environment

• Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
• Took over 30+ calls in a fast-paced environment.
• Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
• Evaluated customer data to identify and prevent fraudulent activities.
• Led team in PEP review and outbound calls
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Key Accomplishments

• Promoted to the outbound calling team to assist in PEP and business account closures
• Responsible for team training and compiling and assigning daily work to other teammates
• Top performer for 100% bank partner scores and was asked to present technique to the fraud team