Tonya Felice
Kirksville,MO
Summary
Entrepreneur with experience in managing two businesses, including a photography service from 2011 to 2018 and a clothing boutique in Kirksville, Missouri. Proven ability to assist clients in navigating government assistance programs while delivering exceptional customer service. Strong leadership skills with a focus on teamwork, time management, and multitasking in fast-paced environments. Committed to providing positive customer experiences and contributing to organizational success through adaptability and high-quality work.
Overview
13
13
years of professional experience
Work History
Garden Center Associate
Mernards
Kirksville, Missouri
08.2023 - 05.2024
- Assisted customers in selecting plants and gardening supplies.
- Maintained cleanliness and organization of garden center displays.
- Stocked shelves with plants, soil, and related products regularly.
- Coordinated inventory management and ensured accurate stock levels.
- Trained new associates on store policies and customer service standards.
- Assisted in loading purchased items into vehicles when necessary.
Eligibility Specialist
Family Support Division
01.2019 - 12.2020
- Taking calls and directing clients
- Customer Service
- Collecting data
- Managing caseloads
- Authorizing time sensitive cases
- Evaluated client eligibility for various assistance programs.
Owner
Grace Le’s Bowtique
01.2018 - 01.2019
- Managing 4 employees
- Operated cash register
- Assisted customers
- Payroll
- Restock Inventory
- Money management
Photographer
Felice 902 Images
01.2011 - 01.2018
- Managing social media, client control, booking and time management
- Properly running a professional business
- Assisting clients and their needs
- Ordering products and equipment
- Dealing with tough lighting situations in a timely and positive manner
- Provided a fun and comfortable environment for clients and their families
Education
Diploma -
Green City R-1 High School
Green City, MO05.2011
Skills
- Customer Service
- Computer knowledge
- Microsoft Word
- Adobe Photoshop
- Customer assistance
- Inventory management
- Data collection
- Case management
- Client interaction
- Social media management
Accomplishments
- Employee of the week at Mernards
References
References available upon request.
Timeline
Garden Center Associate
Mernards
08.2023 - 05.2024
Eligibility Specialist
Family Support Division
01.2019 - 12.2020
Owner
Grace Le’s Bowtique
01.2018 - 01.2019
Photographer
Felice 902 Images
01.2011 - 01.2018
Diploma -
Green City R-1 High School