Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Activities and Honors
Generic
Open To Work

TONYA JACKSON

Houston,TX

Work Preference

Desired Job Title

Front Office Specialist And PatientCertified Nurse Assistant

Summary

Energetic Front Office Specialist, Phlebotomist and certified Patient Care Technician in the state of Texas. Current certifications in First Aid, CPR, Phlebotomy and a Patient Care Technician. Knowledge of EMR, customer service, insurance verifications and schedule appointments. Seeking a ASR2 position.

Front Office Professional with strong organizational skills, adept at managing front desk operations and ensuring seamless customer interactions. Skilled in administrative tasks, appointment scheduling, and handling inquiries with efficiency and professionalism. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in fast-paced environments. Known for excellent communication, problem-solving abilities, and positive attitude. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Front Office Specialist And Patient

Texas Childrens' Hospital
Houston, TX
12.2007 - Current
  • Customer Service, Check the patients In/Out, Insurance Verification, Referrals, Appointments, and Order Supplies.
  • Organized, updated and maintained over 200 patient charts.
  • Ensured HIPAA compliance.
  • Maintained patient privacy and confidential patient information.

Certified Nurse Assistant

Park Plaza Hospital
Houston, TX
08.2003 - 02.2008
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Delivered high-quality and compassionate treatment to indigent and low-income patient community.
  • Actively participated in unit-based Quality Assurance Program.
  • Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Assisted patients with healing and recovery after surgery.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Supported patients with customized patient teaching tools.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Often commended for maintaining the safety, respect and dignity of residents.
  • Maintained patient charts and confidential files.

Education

Diploma - Patient Care Technician/Phlebotomy

Bright Wood College
Houston, TX, USA
01-2016

Skills

  • Charting expertise
  • Understands medical procedure
  • Documentation procedure expert
  • Calm and level-headed under duress
  • Quick problem solver
  • Medical terminology knowledge
  • Reliable transportation
  • Valid Texas driver's license
  • Medical Records Review
  • Patient care
  • Customer service expertise
  • Exceptional communication
  • File organization

Timeline

Front Office Specialist And Patient

Texas Childrens' Hospital
12.2007 - Current

Certified Nurse Assistant

Park Plaza Hospital
08.2003 - 02.2008

Diploma - Patient Care Technician/Phlebotomy

Bright Wood College

Activities and Honors

Woman to Woman Fellowship Conference, Minden, La 2010 - present