Tonya Johnson
Jackson,KY
Summary
Motivated and detail-oriented professional with over two years of customer service experience across banking, tax support, and health insurance benefits programs. Proven ability to handle complex inquiries with empathy and efficiency. Additionally, one year of leadership experience as a shift supervisor at Rite Aid, demonstrating strong team management and operational skills in a fast-paced retail environment.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Spark
11.2025 - Current
- Operated delivery vehicle safely and efficiently, ensuring timely arrivals at destinations.
- Managed routing logistics using GPS technology to optimize delivery schedules.
- Loaded and unloaded packages, verifying accuracy against shipping documents.
- Maintained vehicle cleanliness and performed routine safety checks to ensure compliance.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Connexus
11.2023 - 07.2024
- Supported customers with inquiries related to banking and health insurance benefits
- Resolved complex issues with professionalism and empathy
- Ensured compliance with company policies and data protection standards
- Used digital tools and platforms to manage customer interactions and improve service quality
Customer Service Representative
Sykes
01.2023 - 05.2023
- Provided customer support during peak tax season, assisting clients with tax-related technical support
- Delivered high-quality service in a fast-paced call center environment
- Maintained confidentiality and accuracy in handling sensitive financial information
- Utilized CRM systems to document interactions and resolve customer issues efficiently
Shift Supervisor
Rite Aid
06.2005 - 07.2006
- Supervised daily operations and staff during assigned shifts
- Ensured customer satisfaction and resolved complaints
- Managed inventory, cash handling, and assisted with scheduling
- Trained new employees and maintained store compliance with company policies
Education
Some College (No Degree) - Bachelor of Arts / Criminal Justice
Hazard Community And Technical College
Jackson, KYSkills
- Customer Service
- Communication
- Multi-tasking
- Data Entry
- Problem Solving
- Problem-solving
- Time management skills
- Data entry
- Critical thinking
Timeline
Delivery Driver
Spark
11.2025 - Current
Customer Service Representative
Connexus
11.2023 - 07.2024
Customer Service Representative
Sykes
01.2023 - 05.2023
Shift Supervisor
Rite Aid
06.2005 - 07.2006
Some College (No Degree) - Bachelor of Arts / Criminal Justice
Hazard Community And Technical College