Tonya Mitchell
Suffolk,VA
Summary
Experienced EHR Consultant and Trainer experienced, in Electronic Medical Record Implementations who utilize leadership, creativity and teamwork to execute solutions that create customer value
Overview
13
13
years of professional experience
1
1
Certification
Work History
Help Desk
Epic, EPIC, Havre de Grace
Credentialed Trainer
EPIC, Havre de Grace
Epic Go-Live Consultant Stork,Clindoc,CPOE,Orders
Contract
12.2022 - Current
Athena Specialist, Front Desk, Clinicals
Contract
01.2021 - Current
Epic Go-Live Consultant Stork,CPOE
Contract
11.2022 - 11.2022
Epic Go-Live Consultant Stork,Clindoc,Orders,CPOE
CONTRACT
10.2022 - 11.2022
Epic Go-Live Consultant
Contract
09.2022 - 10.2022
Consultant Clindoc
Epic
07.2022 - 07.2022
Live Consultant
Epic
05.2022 - 06.2022
Epic Credentialed
Epic
02.2022 - 03.2022
- Trainer Stork, Clindoc Overflow
- Epic
Live Consultant Clindoc
Epic
02.2021 - 12.2021
Go-Live Consultant Clindoc
Epic
01.2021 - 01.2021
Athena Specialist, Front Desk
Clinicals
12.2020 - 12.2020
Consultant Stork
EPIC
11.2020 - 11.2020
Consultant
EPIC, Havre de Grace
11.2020 - 11.2020
Athena Specialist
EPIC, Havre de Grace
10.2020 - 10.2020
Consultant, Clindoc Team Lead
EPIC, Havre de Grace, MD
09.2020 - 09.2020
Consultant
EPIC
08.2020 - 08.2020
Athena Specialist
EPIC
07.2020 - 07.2020
Go-Live Consultant Stork
Epic
04.2020 - 05.2020
EPIC Consultant
EPIC, Havre de Grace
03.2020 - 03.2020
Consultant Stork Team Lead
Epic
01.2020 - 01.2020
Athena Consultant
Epic
12.2018 - 03.2019
- Contracted to support implementation, serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst
- Provide Implementation support for Physicians and MA's
- Provide Implementation support for Collectors- Front Desk and
- Schedulers
- Athena consultant contracted to support implementation for
- Outpatient Facilities and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst, consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst, consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst
- Contracted to support implementation for Outpatient Facilities and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst, consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst
- Athena consultant contracted to support implementation for
- Outpatient Facilities and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst, consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst
- Documenting tickets for Epic Implementations
- Solving Module Issues that I could resolve during the initial call during Go Live
- Epic consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst
- Epic Team Lead- Consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to make sure the consultants were in their assigned areas, any issues went through me and reported to the Project manager, observant that everyone were knowledgeable in the modules that they were supporting, reminding to clock in and out, motivating my team
- Assuring that my team were professional at all times and not just sitting around, kept them proactive, troubleshoot, report issues, escalate system related issues to analyst, and provide
- Athena consultant contracted to support implementation for
- Outpatient Facilities and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst
- Athena consultant contracted to support implementation for
- Outpatient Facilities and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst
- Epic Consultant contracted to support OnBase Scanning
- Implementation for the HIM Department
- Epic Team Lead- Consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to make sure the consultants were in their assigned areas, any issues went through me and reported to the Project manager, observant that everyone were knowledgeable in the modules that they were supporting, reminding to clock in and out, motivating my team
- Assuring that my team were professional at all times and not just sitting around, kept them proactive, troubleshoot, report issues, escalate system related issues to analyst, and provide
- Epic consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst, and provide 1:1 assistance for personalization
- Provide Implementation support for Physicians and Nurses
- Provide Implementation support for Collectors- Front Desk and
- Schedulers
- Provide Implementation support for Physicians and Nurses
- Provide Implementation support for Collectors- Front Desk and
- Schedulers
- Documenting tickets for Epic Implementations
- Solving Module Issues that I could resolve during Go Live
- Epic consultant contracted to support implementation for inpatient units and serves as the liaison between the end-users and software builders
- During the implementation it was my duty to troubleshoot, report issues, escalate system related issues to analyst
- Developed and maintained EMR training material while serving as a member of the training team
- Monitored learning progress and provided additional reinforcement leading up to, during and post launch
- Established EMR best practices and optimization program and worked closely with IT and product team to improve overall usability
- For EHR
- Developed and maintained EMR training material while serving as a member of the training team
- Monitored learning progress and provided additional reinforcement leading up to, during and post launch
- Established EMR best practices and optimization program and worked closely with IT and product team to improve overall usability
Education
Bachelor Of Science (B.S -
Norfolk State University
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Tidewater Community College
Skills
- Five 9
- Service Now
- Microsoft
- Excell
Certification
Credentialed in Stork
Credentialed in Clindoc
Timeline
Epic Go-Live Consultant Stork,Clindoc,CPOE,Orders
Contract
12.2022 - Current
Epic Go-Live Consultant Stork,CPOE
Contract
11.2022 - 11.2022
Epic Go-Live Consultant Stork,Clindoc,Orders,CPOE
CONTRACT
10.2022 - 11.2022
Epic Go-Live Consultant
Contract
09.2022 - 10.2022
Consultant Clindoc
Epic
07.2022 - 07.2022
Live Consultant
Epic
05.2022 - 06.2022
Epic Credentialed
Epic
02.2022 - 03.2022
Live Consultant Clindoc
Epic
02.2021 - 12.2021
Athena Specialist, Front Desk, Clinicals
Contract
01.2021 - Current
Go-Live Consultant Clindoc
Epic
01.2021 - 01.2021
Athena Specialist, Front Desk
Clinicals
12.2020 - 12.2020
Consultant Stork
EPIC
11.2020 - 11.2020
Consultant
EPIC, Havre de Grace
11.2020 - 11.2020
Athena Specialist
EPIC, Havre de Grace
10.2020 - 10.2020
Consultant, Clindoc Team Lead
EPIC, Havre de Grace, MD
09.2020 - 09.2020
Consultant
EPIC
08.2020 - 08.2020
Athena Specialist
EPIC
07.2020 - 07.2020
Go-Live Consultant Stork
Epic
04.2020 - 05.2020
EPIC Consultant
EPIC, Havre de Grace
03.2020 - 03.2020
Consultant Stork Team Lead
Epic
01.2020 - 01.2020
Athena Consultant
Epic
12.2018 - 03.2019
Help Desk
Epic, EPIC, Havre de Grace
Credentialed Trainer
EPIC, Havre de Grace
Bachelor Of Science (B.S -
Norfolk State University
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Tidewater Community College
Credentialed in Stork
Credentialed in Clindoc
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