Tonya Morgan
Middletown,OH
Summary
Dynamic Service Coordinator with a proven track record at The Cincinnati Air Conditioning Company, excelling in client advocacy and service monitoring. Expert in accurate recordkeeping and enhancing customer satisfaction through effective communication and problem resolution. Committed to optimizing service delivery and fostering strong client relationships.
Overview
18
18
years of professional experience
Work History
Service Coordinator
The Cincinnati Air Conditioning Company
Cincinnati, OH
11.2016 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Service Coordinator
Del-Monde
Independence, KY
06.2011 - 11.2016
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Communicated with clients and service providers to provide updates on work progress.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
Accounts Receivable Clerk
BME
Burlington, KY
09.2007 - 06.2011
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Middletown High School
Middletown, OHSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Individualized service plans
- Team leadership
- Service monitoring and evaluation
- Record preparation
Timeline
Service Coordinator
The Cincinnati Air Conditioning Company
11.2016 - Current
Service Coordinator
Del-Monde
06.2011 - 11.2016
Accounts Receivable Clerk
BME
09.2007 - 06.2011
Middletown High School