Tonya Morris
Coulterville,California
Summary
Courteous, helpful, and patient. I am familiar with this area. I have a very productive relationship with the current LOM and look forward to meeting the challenge of moving ahead. I'm a hardworking individual, with excellent customer service skills. Highly skilled in managing time to best handle the needs of the homeowners to ensure that both they and the guests have a positive experience. Poised and professional with total commitment to guest, homeowners and LOM satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Specialist
Vacasa
Mammoth Lakes, Groveland, And Arnold, CA
2021.09 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls, texts and emails promptly and appropriately handled needs.
- Contacted customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Established and maintained functional and productive relationships with local teams.
Front Desk Clerk
West Gate Lodge
Groveland
2007.05 - 2010.11
- Multi line phone, ten key, reservations, general customer service, housekeeping management, and maintained supply orders.
Education
Environmental - forest management
Tioga High School
06.2003
Skills
- Customer service Management
- Proficient at Slack, Ultipro, making tickets and logging hours
- Quick and efficient
- Organized
- Set up and signed into Vacasa
- Comfortable working relationship with LOM
Timeline
Front Desk Specialist
Vacasa
2021.09 - Current
Front Desk Clerk
West Gate Lodge
2007.05 - 2010.11
Environmental - forest management
Tioga High School