Tonya Mosley
Randallstown,MD
Overview
35
35
years of professional experience
Work History
Cashier
Veterans Canteen Service
Baltimore, MD
02.2024 - 12.2024
- Scanned items and checked pricing on cash register for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
Optician
Katzen Eye Group
Baltimore & Lutherville, MD
08.2016 - 10.2021
- Assisted customers with selecting frames and lenses that best suited their needs.
- Demonstrated how to insert, remove, and care for contact lenses.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
Certified Optician
The Wilmer Eye Institute
Baltimore, MD
04.2011 - 07.2016
- Demonstrated exceptional problem solving skills when dealing with difficult customer inquiries or complaints.
- Adjusted frames for a comfortable fit by bending metal arms or temples as needed.
- Counseled clients regarding insurance coverage options for eye care products and services.
- Maintained records of customer prescriptions, work orders, payments, and adjustments made to eyewear.
Optician
America's Best Contact and Eyeglasses
Baltimore, MD
07.1997 - 03.2011
- Maintained accurate records of all transactions in computer system.
- Greeted patients warmly upon arrival at office or store location.
- Participated in continuing education courses related to optometry technology advances.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance.
Optician
Cole Vision/ Sears Optical
Nottingham, MD
03.1990 - 06.1997
- Processed payments for products purchased by customers.
- Organized inventory according to product type and manufacturer specifications.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Education
High School Diploma -
Mt. Hope High School
Mt. Hope, WV05-1982
Skills
- Cash handling
- Problem solving
- Time management
- Upselling techniques
- Dependability and reliability
Timeline
Cashier
Veterans Canteen Service
02.2024 - 12.2024
Optician
Katzen Eye Group
08.2016 - 10.2021
Certified Optician
The Wilmer Eye Institute
04.2011 - 07.2016
Optician
America's Best Contact and Eyeglasses
07.1997 - 03.2011
Optician
Cole Vision/ Sears Optical
03.1990 - 06.1997
High School Diploma -
Mt. Hope High School
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