Tonya Riedinger

• Oversaw daily dining operations, ensuring exceptional guest experiences and adherence to service standards.
• Managed staff scheduling, training, and performance evaluations to enhance team efficiency and morale.
• Coordinated menu planning and special events, collaborating with culinary teams to meet resident preferences.
• Implemented process improvements, optimizing workflow and reducing service times in high-demand periods.
• Analyzed customer feedback to identify areas for improvement, enhancing overall dining satisfaction levels.
• Monitored compliance with health and safety regulations, conducting regular inspections and staff training sessions.
• Boosted employee morale and retention through effective communication and team-building activities.
• Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
• Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
• Implemented training program for front of house staff to maintain high standards of customer service.
• Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
• Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Developed strong relationships with guests, resulting in a high rate of repeat clientele.
• Designed overall floorplans and coordinated modifications for events and special reservations.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Motivated staff to perform at peak efficiency and quality.

MAJOR DUTIES AND RESPONSIBILITIES
Demonstrate proficiency in identifying opportunities to generate sales by applying the Customer Interaction Process

Consistently deliver solutions by providing support and education on Spectrum products and services

Assist in placing orders and scheduling appointments, as necessary

Provide support to Supervisor and other team members related to Cash Management, customer escalations, sales experience, store appearance, and equipment reconciliation

Maintain strong knowledge of all products, pricing plans, promotions and service features for Spectrum, as well as our competitors

Mentor and provide guidance to Store Associates and Specialists

Monitor and reconcile Petty Cash and Change Drawers

Maintain store appearance and provide a consistently professional and welcoming atmosphere for customers

Provide additional coverage and support for multiple locations when supervisor is not present or unavailable

Provide feedback to supervisors on Store functions and employee performance as requested

Perform other duties as assigned by management

Helping Store Associate and Specialist functions and assist team with customer interactions as needed

• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
• Followed up with insured individuals regarding premium and deductibles payments.
• Maintained suspicious claims database and prepared reports on basis for supervisors.
• Directed and coordinated various investigations conducted by field investigation team.
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
• Hearing Preps
• Answering phone calls from Claimants, insurers, attorneys, and Workers Compensation Board
• Putting up Money for Claimants that fit with their injury and amount of time they would be out of work.
• Settling Claims with Section 32, Schedule loss of use, or with an Agreement of Money.
• Accepting or Denying claims based on the investigation of how the injury occurred.

• Deterred attempts by unauthorized persons seeking to gain entry into protected or vital areas through outside or water access.
• Conducted random vehicle searches to prevent import of weapons, contraband and prohibited items.
• Controlled entry processing of all individuals into protected and vital areas by verifying identity and authorization to enter.
• Managed lawful access control functions at Owner Controlled Access (OCA) entry points to prevent unlawful access to area with any weapons.
• Circulated among visitors, patrons and employees to preserve order and protect property.
• Prepared and monitored communication and security systems to supplement security essentials.
• Supervised and monitored centralized alarm system and warning systems to detect any unlawful presence in high security zone.
• Performed regular foot patrolling on entire protected area, vital area and gates to monitor nuclear facility security.
• Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
• Prepared regular written logs and incident report at close of each shift for distribution to Supervisor.
• Responded quickly to emergency situations to assess and deflect issues.
• Patrolled and monitored premises in company vehicle, and by foot.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Local Law Enforcement interface
• Access control enforcement using explosive, metal and X-Ray detection equipment.

• Responsibilities included answering phones, making appointments, making sure patients come back for returned appointments, filing charts and reports, phoning patients reminding them of there upcoming appointments. Rescheduling appointments.
• Answered and directed calls using multi-line switchboard.
• Making sure the day is ready for the Doctors coming in.
• Acquire approvals from insurance companies for radiology exams, and medications.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.

• Cleared table and bussed dishes to allow for quick setups.
• Set up dining room to meet hospitality and service standards.
• Greeted newly seated guests promptly, filled water glasses and brought bread to table.
• Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Implemented sanitary food handling, holding and service protocols.
• Handled special customer requests for separate checks and menu substitutions.
• Calculated accurate bill amounts and processed cash and credit card payments.
• Discussed dining menu information to aid in decision process for senior residents.

• Provided ongoing training to address staff needs.
• Coached and mentored [10] staff members through constructive feedback to develop long-term career goals.
• Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.