Hi, I’m
Tonya Smith
Catonsville,Maryland
Summary
Highly proactive manager with five years of experience in team leadership in the restaurant industry, as well as a further 20+ years workung as a staff member in the industry. Background includes sales, management and customer service in fast-paced settings. Skilled in staff training and development. Dedicated to providing highest level of service to guests and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
1
Certification
Work History
The Cheesecake FactoryTowson, Maryland
Restaurant Manager
01 2022 - Current
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
The Cheesecake FactoryColumbia, Maryland
Server
03 2016 - 01 2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly and accurately with service being curated according to each guests' wants and needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed guest complaints or concerns professionally, ensuring swift resolutionn and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns, dietary restrictions and ingredient preferences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, guest satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
The Cheesecake FactoryColumbia, Maryland
Classroom Facilitator
03 2016 - 01 2022
Job overview
- Ensured compliance with company standards by aligning trainees on best practices and policies and procedures by teaching instructional materials accordingly.
- Engaged trainees in role playing and orchestration exercises, promoting problem-solving skills that extended beyond the classroom context.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management strategies.
- Identified areas in need of improvement and implemented solutions.
- Communicated frequently with trainees, management and veteran staff memberts to provide feedback as well as gauge the level of comfort with the material and their ability to apply it.
Education
Baltimore International College
Associate's Of Science from Hospitality Management
04.2003
University Overview
- Awarded Highest GPA in my major (3.92)
Skills
- Staff Scheduling
- Conflict resolution techniques
- Operations management
- Point of Sale (POS) system operation
- Food preparation and safety
- Kitchen equipment operation and maintenance
- Back Office and Administrative Tasks
Certification
- ServSafe Food Safety and Sanitation Certified
- ServSafe Alcohol Training certified
- Licensed food handler in the state of Maryland
Timeline
Restaurant Manager
The Cheesecake Factory
01 2022 - Current
Server
The Cheesecake Factory
03 2016 - 01 2022
Classroom Facilitator
The Cheesecake Factory
03 2016 - 01 2022
Baltimore International College
Associate's Of Science from Hospitality Management