Tonya Smith
Police Aide
Newark,NJ
Summary
Responsible Police Administrative Aide promoting more than years of expertise successfully handling tasks in fast-paced departments. A pleasant individual with experience scheduling appointments and inputting report details into company systems. A team-oriented employee showcasing analytical, decision making and problem resolution skills.
Overview
18
18
years of professional experience
Work History
Police Administrative Aide
City Of Newark
Newark, NJ
09.2004 - Current
- Scheduled appointments and maintained calendar for Detectives.
- Entered information from crime reports into police department's database using CJIS and Crime Portal.
- Observed strict confidentiality guidelines to properly secure information and data.
- Performed daily typing and filing for major crimes unit.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Used CJIS and NCIC 2000 to prepare various correspondence, reports and other written material.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered phone and provided assistance to callers under supervision of Police Aide
Education
Diploma - Medical Administrative Assistant
Lincoln Technical Institute - Edison
Iselin, NJ03.2012
Skills
- Appointment Coordination
- Team Collaboration
- Office Meetings
- Resource Coordination and Allocation
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Office Equipment Operation
- Multitasking and Time Management
- Telephone Etiquette
- Administrative Procedures
- Organizing and Categorizing Data
- Writing and Editing Skills
- Staff Orientation and Training
- Administrative Support
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Police Administrative Aide
City Of Newark
09.2004 - Current
Diploma - Medical Administrative Assistant
Lincoln Technical Institute - Edison
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