Tonya Smith
Parrish,FL
Summary
Experienced customer service professional with strengths in appointment scheduling, insurance verification, and electronic records. Known for calm communication, patient advocacy, and accurate handling of sensitive information.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
St Anthony's Hospital
St. Petersburg, Florida
06.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered patient calls and routed inquiries within hospital departments.
- Scheduled appointments and coordinated visit details with clinical teams.
- Verified insurance information and updated patient records in electronic systems.
- Maintained confidentiality while handling sensitive patient information.
- Assisted with front desk check-in and discharge paperwork.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
Food Service Supervisor
University Of Tampa (Sodexo)
Tampa, Florida
07.2025 - 05.2026
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Handled customer concerns and supported smooth cafeteria service.
- Reviewed daily task list with employees and assigned tasks for completion.
Customer Service Representative
Maximus
Riverview, Florida
10.2023 - 05.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate product information and support to enhance customer satisfaction.
- Assisted clients in understanding health insurance coverage options and benefits.
- Processed enrollment applications and verified eligibility for various plans.
Lead Food Service Supervisor
USF (Aramark)
Tampa, Florida
08.2021 - 06.2024
- Enforced Aramark policies, local health codes, and food safety procedures.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Coordinated employee schedules and daily workflow to optimize service station operations.
- Scheduled staff shifts and managed payroll records to ensure accurate attendance tracking.
Education
GED -
National Institute Of Technology
Detroit, MI05-1998
Skills
- Appointment scheduling
- Insurance verification
- Electronic records
- Health record management
- Patient intake
- Call handling
- Call center experience
- Customer relationship management
- Data privacy compliance
- Patient advocacy
- Effective communication
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Parrish, FL
Open to relocation: Yes
Timeline
Customer Service Representative
St Anthony's Hospital
06.2026 - Current
Food Service Supervisor
University Of Tampa (Sodexo)
07.2025 - 05.2026
Customer Service Representative
Maximus
10.2023 - 05.2025
Lead Food Service Supervisor
USF (Aramark)
08.2021 - 06.2024
GED -
National Institute Of Technology